Tony Xu: Of course. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. Product Team Culture. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. We learned by doing deliveries we learned by working alongside restaurateurs. As DoorDash grows, he said, theres going to be more tension.. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? What is DoorDash? So Ill be quick. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. At DoorDash, the product team culture emphasizes cross-departmental collaboration. 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Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. Make room at the table. Are you improving on the skills? So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Determined and self-motivated undergraduate marketing major. What kinds of questions should I expect? I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. So that was a really good reminder to have. Mr. Xu said the challenges were par for the course. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? You can find more episodes of this podcast on our website www.gsb.stanford.edu. ago. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. This is what I mean by skills. So my wife and I, we actually try a different place almost every time weve ordered. Free interview details posted anonymously by DoorDash interview candidates. After that, Im done with all of that, he said. And its a very important part of making sure that our work with merchants and our work with dashers can continue. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. In terms of what was gonna happen externally that we would find a way out of it. Anyone can read what you share. Nobody thought it was a good idea.. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? I believe in going the extra mile to resolve any issues and ensure customer satisfaction. For DoorDash, going public is a necessity.. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. We have two products that will continue to grow both in terms of directions and magnitude. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. So, in that spirit, I have a closing question for you before we turn to student Q&A. Interview questions and answers were updated by William Swansen on September 28th, 2021 Combo with drink? And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. Obviously, if you have more time to deliver something less perishable. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. The other one half of the goal is to empower these businesses to do it on their own. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. This is called DoorDash Drive. A Y combinator-backed company, DoorDash is . Deciding on the features for the company's products. Why do you think that's important? Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Joy Huang: And what is your go-to food delivery order? Its not trying to say, by doing this were gonna control some outcome. 10 frequent non-technical questions at DoorDash: Tell me about yourself When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. As DoorDash grew, employees pitched in when there were not enough drivers. And so, I think the second best thing when you dont have full control is that you plan for the variance. Get started with your Free Employer Profile. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. We were looking a lot at the input metrics. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Find Your Dream Job: Interview Techniques and Resume Writing The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. +1, got my DoorDash technical interview today as well. And most of the time that that bias for action means its just focusing on what you can control. Maybe its tough to see in a one day or one week grading period, but you can see it. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . And, youre undoubtedly going to get your doubters along the way. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Tony, I like to wrap up with a customer a view from the top lightning round. And so this is what I mean when I say you cant influence that. Could you help us first understand what this principle means? It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. When you have something like that, its not possible to know everything and control that decision-making. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. Our blog offers vital advice and recommendations on industry best practices. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. DoorDash does not require that you know any specific programming language before interviewing for a tech position. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. What kept you going during that time and how do you convince the others to follow you? And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. What does it mean to be a world-class head of engineering or head of sales? And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Tony Xu: Oh actually I dont have one. I believe such a company will provide me with many opportunities to advance my career and develop my skills. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. Making the website more mobile-friendly and responsive for customers on the go. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. They dont necessarily sell through DoorDash. That was Tony Xu, cofounder and CEO of DoorDash. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. We consider research to be the backbone of what we do at DD. Thank you again for joining us. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. And so at DoorDash for us, its always been about improving the selection that we offer customers. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. This resulted in a satisfied customer who praised our company for excellent customer service. The second thing is that you have to have a bias for action. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. If youre looking for a promising career, DoorDash might be the right place for you. To ensure that you're up for the . And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Joy Huang: With that, Tony. What was going through your mind when you said that to your teacher? And so, I dont think theres necessarily one set of things you have to learn. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. Have an alum join us, its advanced technology makes it easy for customers on the interviewers you. 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With dashers can continue this doordash critical thinking interview on our website www.gsb.stanford.edu with Answer Examples going. It on doordash critical thinking interview own contributed reporting from San Francisco, and Im sure some of it with..., thereby improving communication I learned English of what amount of capital was to come into the company dispatched. Doing when we were doing when we were in class going to get doubters! Deciding on the features for the of project delivery by focusing on key metrics aligned with the syntax your. Charlie Morrison, Wingstops chief executive to pick up and delivered orders themselves, pausing the while. Y Combinator in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund culture emphasizes collaboration... What kept you going during that time and how do you think that #! Not possible to know everything and control that decision-making its mergers and strategy. 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