This is an important test used to explain infertility in males or females. Scammers!! As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Please refer to local government requirements for specific testing requirements. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. How many stars would you give atruchecks.com? If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. No response to multiple emails or calls at number listed. We also ensure all reviews are published without moderation. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. I have now read hundreds of reviews describing similar experiences. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Your experience matters. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Do you agree with atruchecks.com's TrustScore? **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Scammers. I emailed Atruchecks but am yet to receive a reply. Your experience matters. I did not get it at all. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot A/S. How many stars would you give atruchecks.com? Poorest service ever probably a scam. Fraud.Paid over 200 for 2 x Days 2/8 tests. Avoid. Registered headquarters above a shop in London backstreet. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. All rights reserved. they charged 39 and a further 16 for DHL delivery Con 1. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. . There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) Over 600 tests. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! Don't order from them if you can. Email your.problems@observer.co.uk. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. We also ensure all reviews are published without moderation. The system enables the use of various . I bought a kit from Atruchecks back June 2021. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. No replies to emails or phone calls. They only give an automated response. Join the 1,619 people who've already contributed. Is a direct competitor to a business you own or work for. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Cost us in terms of money, stress and time. DO NOT USE ITS A CON. 4 unanswered complaint emails - this company is an absolute sham - do not use! Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. How many stars would you give atruchecks.com? Oh and dont try calling them as they never answer the phoneWARNING do NOT use. I spent a total of 106 on the kits. It goes against our guidelines to offer incentives for reviews. We have availability 7 days a week between 09:00 am to 16:00 hours. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Join the 1,619 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Should be reported to advertising standards for giving misleading information. This is an important test that can be used to investigate liver and kidney diseases. 2023 Trustpilot A/S. Suggested companies are based on peoples browsing tendencies. Avoid! Very satisfied with their customer service . ATRUC5055658 - 106.99 paid, no items received, so where is her refund? This company is a fraud. . We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? You're employed by or work for, or. Verification can help ensure real people write reviews about real companies. Failure to submit results can incur a 2,000 penalty. It goes against our guidelines to offer incentives for reviews. How many stars would you give atruchecks.com? You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). This is not acceptable. No reply on the emails and call has not been answered after several days it just disconnects. A negative result indicates that you have not been infected by the virus. Copyright Atruchecks 2019. AVOIDPaid for two day 2 tests after returning from holiday. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Massive scam company. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). UK wide. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! The software is dreadful. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. It appears they forgot to send a follow up instructions. Sorry to say that I had a very bad experience with Atruchecks. Your experience matters. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Please consider this message as receipt of your email. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Total conman Atroshi. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. I registered a case within the NHS already and plan to register a case within police. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Suggested companies are based on peoples browsing tendencies. Results are next day before midnight. Dont use this company. How do I add more than one test to the basket? now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . !Ordered Day 2 and 8 tests. Didn't even had an apology and obvious didn't have a refund. Date of experience: 04 May 2022. Available in clinic or via home sample collection. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Join the 1,619 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here are 8 tips for writing great reviews. Accredited for all airlines & destinations. Blood tests from 29. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. | Read 41-60 Reviews out of 1,531 | Read 841-860 Reviews out of 1,532 Sent in early June. Plus they owe millions of pounds to customers, make sure you google this company. Your experience matters. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. So day 2 for non vaccinated is supposed to be a PCR. I have received no response to several requests for a refund. Join the 1,619 people who've already contributed. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. The only advise I can give is to stay as far away from these people as you possibly can! Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. My husband and I needed Day 2 tests for our return to the UK. 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