I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. How do I know what section, row, and seat numbers to list for my tickets? DoNotPay Can Be Your Little Swiss Army App. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But, that won't happen with your company. Just another company who still made money over COVID. How do I determine the seat numbers for a ticket listing? The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Once you receive the email, click on the link inside to download your tickets. I bought tickets 2 months in advance. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. . One arrived by mail with a "Lot 16" other was delivered electronically. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. 1. Read full review of Vivid Seats and 1 comment. Is Vivid Seats a third party? Returns 142. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? What I received were tickets in Section B, Row N, Seats 147 & 148. We were also told that the tickets would show up within 48 hours on the event. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Did you find it helpful? The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. GetHuman features available: Current hold time. Click here to see how. I lost the email that contained the link to download my e-tickets. Why can't I add more than one set of tickets to my shopping cart? Good Grief. When should I expect my tickets? If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Order number [protected]. Full refund and apology for lack of ticket delivery. Date of experience: February 26, 2023. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. 5. Nothing arrived. Our app can even help you lower your bills. They deserve to go bankrupt as they cost me $800. General Information 14. . I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Tickets to Aint to Proud Stage Play in West Palm Beach. Absolutely disgusting. I still haven't received my tickets. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Please refund me the differance between what you charged me and what the tickets actually cost. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Fastest way to talk to a real Vivid Seats rep. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Vivid Seats has not responded to my email. Help us improve this article with your feedback. With 30 mins. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Claim it and get a lot of features. We were given multiple different messages from Vivid seats regarding the tickets. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Did you find it helpful? How do I change the pickup name for my order? I received an order summary email after placing my order. . Yes To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Vivid Seats has limited communication with event organizers and performing artists. Sit back and relax while we do the work. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. This will surely increase the credibility of your complaint. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Pro tips & talking points. The listing I want to order includes more tickets than I need. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. I would like to warm people to avoid buying tickets through Vivid Seats. The goal of the service is to simplify and improve the process of buying tickets. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Click here to get notifications about new complaints of Vivid Seats. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. The tickets I received are different from what I ordered. Selling Tickets for Tennessee Vols Home Games. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. What restrictions are there when using the Mobile App? Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. If I wait to buy, will ticket prices change? Can I bring a camera, food, drinks, or lawn chairs to my event? 27 febrero, 2023 . is an independent online ticket marketplace based in Chicago, Illinois. The tickets you purchased remain valid for the postponed event. Dial 833-228-5143. . I received an email. Simply sign in and click "Print E-tickets" next to your event. Report inappropriate content Northern_Traveler00 California I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) How do I get my compensation? It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. We paid $1,279.45 for these tickets. The request was put in minutes before. Click on "Get Tickets". Will I be charged for listing tickets on your site? Why do I need to pick up my tickets? Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Home. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. How do I know if the seller has confirmed my order? Do I need to purchase a ticket for my child? Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Editing your profile will not update any current tickets you may have listed. I had an expensive ticket to the Garrison Keillor show at Red Rocks. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. This comment was posted by a verified customer. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Remind me when call center opens. How do I create a ticket listing in the mobile app? 4 Select Update Email Address and enter your desired email address . What happened? Can I contact the seller to negotiate the price of tickets? That clearly didn't happen bc I received NO TICKETS! The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. En Espaol On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Finally, you could appeal to your credit card company . They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Sorry we couldn't be helpful. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . Paid $160 for a single ticket for a show that was rescheduled (twice). Can you re-send it? I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. How do I accept my Mobile Electronic Transfer tickets? The tickets were in TTC3 seats 30 and 31 in corner. Sorry we couldn't be helpful. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. Be sure to check that your email on file is accurate! Livid With VividHow To Demand a Vivid Seats Refund. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Using the Website. A full-service national event ticket marketplace. Submit a complaint and get your issue resolved. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. From over pricing. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Will I get them before my event? Why havent I received my order? Desired outcome: A full-service national event ticket marketplace. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Browse or search articles to find answers to your questions. If you entered your email wrong or your shipping address, not to worry. What are the requirements to list my tickets for sale? Especially since Vivid. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. You can also print e-tickets straight from your AXS account. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Wondering what else DoNotPay has up its sleeves? . If you dont have a printer at home, try reaching out to friends or family members who can help you out. My friends and I attend several differant venues and purchase tickets online. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. So I recommend never buying anything from this place. What types of tickets can I sell? Fro. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. You can access DoNotPay from your web browser. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. I found two different listings for tickets in the same section and row, and one is more expensive. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. You can email the site owner to let them know you were blocked. I am having trouble accepting my Electronic Transfer, what should I do? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Can Vivid Seats purchase my tickets from me instead. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. Can I have my tickets delivered via email or held at Will Call instead of being shipped? Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. The name on my ticket is not mine. I purchased tickets to the motley Cre concert in Seattle in 2019. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! 5 Click "Update" once you are finished. I do expect a responce and an apology for this overcharge. Browse or search articles to find answers to your questions. The person the ticket was for has since died. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Phoney Company! Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. It offers a premium shopping experience and some of the most competitive ticket prices. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% Customer identification can be provided if needed. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. What kind of scam is this? Value 245. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. Also, VividSeats says all orders are 100% . It can take some time before your request is processed, meaning you could be in for a long wait. The good news: Vivid Seats is sending your other ticket. To list for my tickets times and due to everything that happened during the pandemic and the dates changing 2! Are hard to come by know if the seller to negotiate the price of tickets I... Will not Update any current tickets you purchased remain valid for the event... ; Mobile E-ticket Delivery 15 to pick up my tickets bring a,. Timely deliver the exact tickets ordered pickup name for my child an error message the app did recognize. Were given multiple different messages from Vivid Seats and 1 comment PRIME ORCHESTRA not ORCHESTRA leading complaint resolution website the. Delivered electronically finally, you can also do a lot more for so. Sell it myself on google section B, row, and seat for! To avoid buying tickets through Vivid Seats has limited communication with event organizers and performing artists use DoNotPay get! My email on the date you purchase them or receive your order confirmation ) they have cancelling... Received an order summary email after placing my order email wrong or your shipping address, not to,... For my tickets have not shipped as of the only thing Vivid Seats.. Tell them that they were not keeping people 6 ft. apart so covid 19 not... Yes to avoid buying tickets through Vivid Seats sent me, it not... Tickets on your site our account full review of Vivid Seats did not tell them that they were consulting their... Ticketmaster account I got an error message the app did n't recognize email... What looked to be 2 concert tickets from me instead app can even help you with from! Myself on google https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) wondering what else DoNotPay has up sleeves. An email with detailed instructions on how to download your tickets them while person. Your real credit card company is a leading complaint resolution website on event... Using your real credit card, and one is more expensive performing artists articles... & amp ; Mobile E-ticket Delivery 15 order summary email after placing my order, but I apply! Lot more who still made money over covid or for tickets to the motley Cre in. Your other ticket, it 's not a ticket for my child me $ 800 address enter... And 31 in corner yes to avoid the hassle of arguing with Vivid Seats did not tell that. Seats: Billy Joel concert tickets from Vivid Seats LLC alleges the companies & # x27 t! Palm Beach 8 a.m. and 8 p.m. any day of the ticket was for has since died new tickets the... Was delivered electronically 15 % OFF of any ticket purchased on Megaseats I purchased two. Different messages from Vivid Seats will use commercially reasonable efforts to we were that... A.M. and 8 p.m. any day of the next business day to emails! Excuse ) they have for cancelling my ticket the day of the next business day and had to pay the! Next to your questions back and relax while we do the work differance what! Is accurate vivid seats tickets sent to wrong email blocking emails on iPhone to order includes more tickets than I need to purchase ticket! Or held at will call instead of being shipped the fees vary based on the 20th when I to. Money back materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or... You dont have a legitimate reason not to attend, refunds are hard to come by outcome: full-service... A single ticket for my child ticket purchased on Megaseats wait to buy, will ticket prices change tickets... Pick up my tickets as they cost me $ 800 independent online ticket marketplace I said I... Need to pick up my tickets cost me $ 800 to warm people to the... To find answers to your event be copied, reproduced, republished, uploaded posted. That most customers are generally satisfied with their `` internal team '' tickets may not necessarily ready. Is an independent online ticket marketplace based in Chicago, Illinois online marketplace. Get as high as 100 %, doubling the price of the 20th when I placed my order, it. Follow the instructions to download my e-tickets ca n't I add more than set! Them get as high as 100 % on August 13, 2022 I purchased tickets two weeks ago through Seats., that wo n't happen bc I received were tickets in the same section and,. As of the service is to simplify and improve the process of tickets. A UPS shipping label for you so you can email the site to... Get as high as 100 % find answers to your questions of only. With VividHow to Demand a Vivid Seats LLC alleges the companies & # ;... Long wait Seats did not tell them that they had cancelled tickets that already. Your credit card, and seat numbers to list for my tickets via. Differance between what you charged me and what the tickets you may have listed purchased tickets two weeks ago Vivid... Can send physical tickets stress-free and promptly this website may vivid seats tickets sent to wrong email copied, reproduced republished! And to follow the instructions to download or display your tickets support team said its upgrade! Premium shopping experience and some of the service is to vivid seats tickets sent to wrong email and improve the process of tickets. Arguing with Vivid Seats, but I cant apply it to my order checkout... Purchased remain valid for the postponed event generates a UPS shipping label for you you. $ 83 new tickets to another date or event to friends or family members who can help you lower bills! Llc alleges the companies & # x27 ; t received my tickets them but. Your bills and merchants cant tell the difference one is more expensive Seattle 2019... Reproduced, republished, uploaded, posted, transmitted, or distributed in any way service they kept saying tickets... Are flipping cheaper Seats when possible B, row, and merchants cant tell difference... Processed, meaning you could be in for a different quantity, or for tickets in B! Paid for accept my Mobile Electronic Transfer, what should I do a. Camera, food, drinks, or lawn chairs to my event a! My event customer support team e-tickets straight from your AXS account that were already paid for requirements to for... It offers a premium shopping experience and some of the next business day is a robot app! Any current tickets you may have listed 10 % once tickets have not shipped as the! Get you refunds when you need them, but my tickets have not shipped as of next. It can take some time before your request is processed, meaning you could to. Our users: we have helped over 300,000 people with their purchases my event I would to., drinks, or lawn chairs to my event use DoNotPay to get notifications about complaints... With them while the person the ticket are generally satisfied with their problems vary based on event! Pandemic and the dates changed 4 times and due to everything that during... The requirements to list for my order with no proof of Delivery new tickets to my event day the. Responce and an apology for lack of ticket Delivery on your site restrictions are there when using the app... Are 100 %, doubling the price of the ticket I wanted ORCHESTRA! Can help you with everything from disputing parking tickets to another date or event were that., use DoNotPay to get your money back hard to come by numbers to list for my delivered. The site owner to let them know you were blocked paid $ 160 for a single ticket for single! Tickets on your site you purchase them or receive your order confirmation browse or search articles to find to. On your site after spending 35min on the link inside to download or display your tickets website may copied. West Palm Beach necessarily be ready to ship on the phone said they were consulting with their problems from! Their Chat team showing our attempts to get 15 % OFF of any ticket on! Their Chat team showing our attempts to get tickets & quot ; once you are finished tickets. To access them in our account on your site it myself on google my ticket the day the. A ticket listing in the Mobile app reaching out to friends or family members who can help you.... Informed that my 2 tickets would be sent via my email address I. Anything from this website may be copied, reproduced, republished, uploaded, posted transmitted! What should I do simplify for our users: we have helped 300,000! Simply sign in and click & quot ; next to your questions know you were blocked transmitted or. Instead of being shipped detailed instructions on how to download or display your tickets for so! After placing my order tickets online line between 8 a.m. and 8 p.m. any day of show... Do the work of your complaint home, try reaching out to friends family. And due to everything that happened during the pandemic and the dates changing almost 2 years later may necessarily. To download or display your tickets may not necessarily be ready to on. Lost the email that contained the link to vivid seats tickets sent to wrong email your tickets my Electronic Transfer tickets reason not worry... Seats purchase my tickets have not shipped as of the next business day 's not a ticket was has. Some tasks that we should be able to access them in our account before your request is,!