Together, DCA protects and serves consumers in many ways: DCA is committed to supporting the core mission of consumer protection, which is shared by all its boards and bureaus. We also recommend that the Legislature require OIO to quantify how its work has generated benefits and savings at the boards and bureaus and report these results to the Legislature by January 10, 2026. It also manages DCA's many facilities, vehicle fleet, emergency response, and its mailroom, copying, and imaging services. The mission of the CRD is to protect the people of California from unlawful discrimination in employment, housing, businesses, and state-funded programs, and from bias-motivated violence and human trafficking. Licensees and applicants can submit license applications, renew a license and change their address among other services. View Email Formats for State of California - Department of Consumer Affairs. His work at BCSH focuses on matters related to the Interagency Council on Homelessness. As described below, DCA provides certain centralized services to its boards and bureaus, including human resources, fiscal and budgeting, as well as legal services. Brochures Sexual Harassment Brochure How to File: Complaint process Additional professions and vocations were brought under State authority in the next 30 years. endstream endobj 1776 0 obj <>/Metadata 20 0 R/Outlines 24 0 R/Pages 1773 0 R/StructTreeRoot 27 0 R/Type/Catalog/ViewerPreferences 1915 0 R>> endobj 1777 0 obj <>/MediaBox[0 0 3600 2340]/Parent 1773 0 R/Resources<>/ExtGState<>/Font<>/Pattern<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 1778 0 obj <>stream California Department of Consumer Affairs Website: California Department of Consumer Affairs ; Email: dca@dca.ca.gov Phone Number: 916-445-1254. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. Reduce Funding and Positions to Match Current Levels on a Limited-Term Basis. DCA's boards, bureaus, and other entities are supported by a dedicated and highly skilled staff of legal, technical, and administrative professionals. The Department is comprised of more than 4,200 employees who are responsible for the oversight and administration of programs serving California's most vulnerable residents. The Department of Consumer Affairs' Division of Investigation (DOI) is a police department that provides law enforcement investigation services to DCA licensing boards. Enterprise Technology maintains and supports DCA's UNIX/Wide Area Network as well as the Internet and intranet sites, and maintains the enterprise architecture. Visit the announcement page for more information. Melinda Grant was appointed Undersecretary at the California Business, Consumer Services and Housing Agency in January 2019. She was Director of Public Policy and Community Partnerships atGreen Dot Public Schoolsfrom 2008 to 2013 and Associate DirectoratBarrio Action Youth and Family Centerfrom 2006 to 2008. Email: dca@dca.ca.gov. BreEZe enables consumers to verify a professional license and file a consumer complaint. Licenses brake and lamp stations and adjusters. California Department of Financial Protection & Innovation Website: California Department of Financial Protection & Innovation. California Department of Consumer Affairs Leadership . She worked for Quadel Consulting Corporation and its subsidiaries from 2003-2008 and 2010-2011. The 103 NP application implements the provisions of AB 890 (Wood, Chapter 265, Statutes of 2020) which created two new categories of NP that can function within a defined scope of practice without standardized procedures. BreEZe only accepts credit card payments for American Express, Discover, MasterCard, and Visa. For example, OIO reported that it made 102 recommendations to centralized services, boards, and bureaus in 2021-22. However, OIO has not quantified how, if at all, examples like these have translated into measurable net benefits or net cost savings. Client Services provides public sales (licensee information), customer liaison, and production support. The Consumer Affairs Act was passed in 1970, giving the department its current name. California Department of Consumer Affairs. There are three Smog Check station license types. Smog Check Station a registered ARD that is licensed to inspect and/or diagnose and repair vehicles in the Smog Check Program. The Equal Employment Opportunity Office promotes equal employment opportunity at DCA. Prior to that, Victoria worked as a land use consultant at Golden Steves & Gordon LLP specializing in public-private partnerships, mixed-use development and land entitlements from 2013 to 2017. Our Divisions. Welcome to the California Department of Consumer Affairs. Welcome to the California Department of Consumer Affairs (DCA) BreEZe Online Services. These categories are commonly referred to as a 103 NP and a 104 NP. Sacramento, California Area. Before working at the Department of Finance she served as a budget analyst at the Department of Health Care Services, and as staff for the American Recovery & Reinvestment Act Task Force in the Office of the Governor. DCA Allocates Cost of Certain Services Through Pro Rata. Regulatory duties include investigating complaints against licensees and disciplining violators. As deputy chief, Thomas oversees BARs Northern California Field Operations and Enforcement Branch, Southern California Field Operations and Enforcement Branch, Enforcement Operations Branch, and Forensic Documentation Program. Additionally, the Department licenses and regulates a variety of financial businesses, including securities brokers and dealers, investment advisers, deferred deposit (commonly known as payday loans) and certain fiduciaries and lenders. Federal government websites often end in .gov or .mil. Licenses and regulates approximately 35,000 California automotive repair dealers. Before joining BCSH, he served in various roles within the California Department of Consumer Affairs (DCA) from 2009 to 2020, including Budget Manager. In this role he developed and implemented a series of budget reporting tools designed to achieve user serviceable reporting from the Fi$Cal system by DCAs various boards and bureaus. In this post, we assess and make recommendations on the Governors budget proposal to permanently fund the operations of the Organizational Improvement Office (OIO) in the Department of Consumer Affairs (DCA). Most recently she served in the Office of Los Angeles City Council District 10, where she was Senior Deputy for Homelessness and Housing. BreEZe is DCA's licensing and enforcement system and a one-stop shop for consumers, licensees and applicants! Vacant. We enforce federal competition and consumer protection laws that prevent anticompetitive, deceptive, and unfair business practices. DCA has a Complaint Resolution Program to help resolve disputes between consumers and businesses. Funding for Permanent OIO Staff and Operations. This unit created and maintains several consumer handbooks and guides, including California Tenants: A Guide to Residential Tenants and Landlords Rights and Responsibilities; The Small Claims Court: A Guide to Its Practical Use; and more than 30 consumer-oriented legal guides. Hearing Impaired: 800-326-2297. This page contains a printable organizational chart for the Bureau of Consumer Protection. He has held various positions at the Bureau for Private Postsecondary Education and the Contractors State License Board. Pictured L to R: (DCA Deputy Director of Communications Monica Vargas, BCSH Secretary Lourdes Castro Ramrez, DCA Director Kimberly Kirchmeyer, DCA Deputy Director Christine Lally, DCA William Thomas & DCA Office of Information Services Deputy Director Jason Piccione). The California Department of Consumer Affairs (DCA) is a unique and dynamic department made up of 36 different boards, bureaus, a committee, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA licenses or certifies practitioners in more than 255 professions. It consists of Business Services, Human Resources, and Fiscal Operations. 2005 Evergreen Street, Ste. Prior to her appointment, Janssen managed BAR's Administration Branch. Division staff also advise the director on public policy affecting consumers, as well as on any proposed regulations that impact the health, safety, and welfare of Californians. Sign up for email updates from DCA Boards and Bureaus. DFPI Executive Office Clothilde V. Hewlett Commissioner Christopher S. Shultz Chief Deputy Commissioner Vacant Senior Deputy Commissioner Division of Corporations and Financial Institutions Brian Skewis is the Budget Manager at the California Business, Consumer Services and Housing Agency (BCSH). For example, OIO assigned one staff member to most projects, when it previously would have assigned two. 2069 0 obj <>stream Summer Law Clerk Program. Bureau of Consumer Protection. DEPARTMENT OF CONSUMER AFFAIRS Kimberly Kirchmeyer Director VICTIM COMPENSATION BOARD Lynda Gledhill Executive Officer TEACHERS' RETIREMENT SYSTEM Jack Ehnes Practitioner's Workflows, How-To Guides, Strategy Notes, Charts, Checklists, and annotated Sample Documents empower you to complete even unfamiliar tasks with skill and . ~0!=H'd\5~gTRNHB;w)7BCVBMZ"Xa8"XVIA)D@PJ6Ma6PX[GV'0*7 5OG?0 p' !V@iac 05/lm&ZRM@3;),@fqZXeuYa#TP fq^X2 d@%NEZ QYGriX^.p3.%+r^xYgO &0>J{A We recommend that the Legislature reduce the proposed funding and positions to match the current authorized levels of $894,000 and five positions. This would provide another opportunity for the Legislature to monitor the outcomes of OIO to ensure it is improving the efficiency and the operations of the boards and bureaus. endstream endobj startxref Jason Piccione was appointed in December 2020 as Agency Chief Information Officer. This level is lower than what the 2017-18 budget included for OIO and what OIO originally requested during the 2020-21 budget process. Unclear if Additional Positions Requested Would Result in Improved Outcomes. Prior to joining BCSH, Jill served as Senior Lead Counsel for the Department of Social Services, overseeing legal services provided to the Housing and Homelessness Division and Child Care Development Division on complex state and federal grant programs. Dhakshike Wickrema was appointed Deputy Secretary of Homelessness at the Business, Consumer Services and Housing Agency by Governor Gavin Newsom in March, 2022. Currently, 11 boards and bureaus are projected to have special funds become insolvent in 2024-25. As such, it is unclear if the additional resources would lead to increased outcomes. Fees paid by these licensees fund DCA operations almost exclusively. System for Award Management (SAM) Entities; PDE staff also write, edit, design, and distribute DCA's award-winning quarterly consumer magazine, Consumer Connection. Request speaking info. Annie earned a Master of Public Administration degree from the University of San Francisco and a Bachelor of Arts degree from Cal Poly San Luis Obispo. The California Department of Consumer Affairs ( DCA) is a department within the California Business, Consumer Services, and Housing Agency. The Controlled Substance Utilization Review and Evaluation System (CURES) fee will decrease from $11 to $9 annually for licenses expiring on and after July 1, 2023. The Consumer information Center is DCA's information resource center for consumers and licensees. Christopher S. ShultzChief Deputy Commissioner, VacantSenior Deputy CommissionerDivision of Corporations and Financial Institutions, Suzanne MartindaleSenior Deputy CommissionerConsumer Financial Protection, Nicole HisatomiDeputy CommissionerLegislation, Sophia SmithDeputy CommissionerAdministration, Adrian DiazDeputy CommissionerExternal Affairs, Jeanette QuickDeputy CommissionerInvestor Protection, Balbiro KazlaDeputy CommissionerBroker-Dealers and Investment Advisors, Christina Tetreault She was a research associate at Harder and Company Community Research from 2004 to 2009, a founding staff member at the Yolo Community Foundation from 2003 to 2005 and operations coordinator and research assistant at the California Institute for Rural Studies from 2002 to 2004. Toggle navigation OPENDATA GOV US. Victoria L. Gonzalez-Gerlach was appointed by Governor Newsom as Deputy Secretary of External Affairs in May 2022. Before sharing sensitive information, make sure youre on a federal government site. She began her public service career at CalSTRS, initially serving as Ethics and Compliance Counsel and providing direct legal support to the Board Governance Committee of the Teachers Retirement Board. Previously, she was a media strategy analyst at Prospero Latino LLC, where she drafted communication materials for Spanish language media, produced reports and managed clients working on federal legislation. Careers in the Bureau of Consumer Protection. Before joining the Business, Consumer Services and Housing Agency, Lila served as the Deputy Commissioner for Policy at the Department of Business Oversight (DBO). 1500. She previously served as the Director of Policy and Senior Policy Advisor for San Antonio Mayor Ron Nirenberg from 2017-2020, where she worked on policy initiatives and community engagement efforts focused on affordable housing, homelessness, comprehensive planning and equitable development. Amy served as communications director in the Office of California State Assemblymember V. Manuel Perez from 2009 to 2014. A test-only station is licensed to inspect vehicles. DCA licensed professionals are being targeted by a new scam. OIO indicates that the proposed increase in positions would allow the office to return to its previous approach and take on additional special projects. Tiffany Garcia is the Deputy Secretary of Fiscal Policy and Administration. The Bureau of Automotive Repair (BAR), part of the Department of Consumer Affairs (DCA), protects Californians through effective oversight of the automotive repair industry and administration of vehicle emissions reduction and safety programs. The California Department of Consumer Affairs (DCA) is a unique and dynamic department made up of 36 different boards, bureaus, a committee, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. BreEZe is DCA's licensing and enforcement system and a one-stop shop for consumers, licensees and applicants! Sacramento, CA 95815 (916) 561-8704 . The EEO Office also promotes affirmative action for people with disabilities and works to prevent and eliminate discriminatory practices through policy implementation, training, education, and outreach. DOI field investigations frequently involve allegations of the illegal use and theft of drugs, sexual misconduct, quality-of-care issues, and unlicensed activity. Online application and index of positions available for Board & Commission appointments. Without such detailed information, it is difficult for the Legislature to know if the benefits or savings of OIOs current work outweigh the costs to the boards and bureaus. OIOs services are intended to help the boards and bureaus improve their efficiency and effectiveness. The Division monitors and analyzes legislative bills on consumer issues, reviews proposed regulation packages, and provides substantive policy consultation and review on myriad issues throughout DCA and its entities. In support of this mission, BAR provides a wide range of services: New Nurse Practitioner Application is Now Available, The California Board of Registered Nursing (Board) is proud to announce the new 103 Nurse Practitioner (NP) application is now available to NPs in its online system, BreEZe. The Legal Division includes the Legal Office, the Legal Services Unit, and the Administrative Unit. The Complaint Resolution Program helps resolve complaints that consumers have filed after experiencing difficulty or disappointment in the California marketplace. for California lawyers. An official website of the United States government. 1914 0 obj <>/Filter/FlateDecode/ID[<19D47EF262FC6E44BDDA7EEF5FDC71AE><553CFA7E4A943E43907BA784BA8F95BE>]/Index[1775 295]/Info 1774 0 R/Length 133/Prev 167102/Root 1776 0 R/Size 2070/Type/XRef/W[1 3 1]>>stream The Contractors State License Board (CSLB) protects California consumers by licensing and regulating the state's construction industry. California HCD Director Gustavo Velasquez and BCSH Deputy Secretary Dhakshike Wickrema participated in a tour of Avenida, made possible by Homekey. Consumer protection in California began with the passage of the Medical Practice Act of 1876. The Department regulates the offer and sale of securities, franchises and off-exchange commodities. Application Services maintains the Consumer Affairs System and the Applicant Tracking System databases that form the core of DCA's business processes. Instead, the costs of OIOs operations are supported by the pro rata. Phone Hours of Availability: Monday - Friday from 8:00 a.m. - 5:00 p.m. %PDF-1.7 % OPES services include occupational analysis, item writing, examination development, standard setting, program evaluation, and statistical analysis of examination performance. Yiwen (Eva) Erickson is a Fiscal Analyst directly supporting the Deputy Secretary of Fiscal Policy and Administration. Forgot Password? Before that, she was deputy director of legislation and policy review at the California Department of Consumer Affairs from 2014 to 2016 and an advocate at Platinum Advisors from 2006 to 2014. Find legal resources and guidance to understand your business responsibilities and comply with the law. DCA oversees 36 entities, including various boards and bureaus. Oversees BARs Engineering and Research Branch and Technology Services Branch. She served as Acting Deputy Secretary for External Affairs since December 2021 and as Senior Advisor at the Business, Consumer Services and Housing Agency since 2020. California State Department of Consumer Affairs Homepage is designed to help Californians become informed consumers by learning their rights and protection., portal. Learn more about your rights as a consumer and how to spot and avoid scams. Mark Duval has been working as a Labor Relations Analyst at State of California - Department of Consumer Affairs for 4 years. Patrick Dorais was appointed by Governor Edmund G. Brown, Jr. effective November 8, 2013. h[mo8+w I"]ghS;%9[t+2gC!GB The State of California is proposing to invest $140 million of cap and trade money next year in three communities likely $70 million in Fresno, $35 million in Los Angeles, and $35 million in a third location. TTY: 1-800-326-2297. Dhakshike has more than 15 years of experience in addressing homelessness in the public, private and nonprofit sectors. We also help U.S. citizens connect with the world . The Department regulates a variety of financial services, products and professionals. Jill previously served as Assistant Chief Counsel for the California State Teachers Retirement System (CalSTRS), supervising a team of attorneys and providing legal counsel to CalSTRS as the Director of the Legal Services Division. This is especially notable as the additional costs would be borne by the boards and bureaus, several of which have funds that are structurally imbalanced. Legal Office lawyers provide legal analysis and opinions on laws, issues, proposed legislation, government contracts, employer-employee matters, the Open Meetings Act, the Public Records Act, and the Information Practices Act. Click here for more resources. Tad Egawa was appointed General Counsel at the California Business, Consumer Services and Housing Agency in January 2019. The Department regulates the offer and sale of securities, franchises and off-exchange commodities. The 2020-21 budget subsequently provided five positions and $894,000 to support the unit, now referred to as OIO, for another three yearsmeaning through the end of the current year. hb``he``f```d@@, He earned a Juris Doctor degree from the University of Southern California School of Law. The Legal Office serves as in-house counsel for the director as well as the boards, bureaus, programs, and other entities of DCA. Amy was Russia program manager at the Initiative for Social Action and Renewal in Eurasia from 1995 to 2000, a development coordinator at the Government Accountability Project from 1993 to 1995 and a legislative fellow at the Friends Committee on National Legislation from 1992 to 1993. 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