Really useful thank you! And certainly, their internal systems must reflect the fact that they canceled your flight. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Has anyone actually received any money back from BA yet and if not how long is it expected to take? https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. that this works for makes me smile . If you have other items in your booking you wish to cancel (e.g. How to Request a British Airways Refund via Letter. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. Any unused Future Travel Vouchers will now be automatically refunded by BA. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. It most certainly does. I got through to an operator immediately. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. After receiving a cancellation email, I called BA to request a refund. Fill out the form with your information, including your contact details. Refunds will be processed by BA in date order. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Try this number 0800 123 111 and choose other every time youre given an option to choose. Im so grateful for your guide trying it this morning we dont get this step coming up : Representing herself, Ms Barber took BA to court and won a full refund. Tried again at 19.14 and it worked email received. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. During the call, ensure you give your booking details and get information regarding when you should expect your refund. They say that I made a choice and hard luck, Ive got to accept the voucher. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. is this applicable for credit card booking? 4. Heres hoping more people complain official ly about BA so some king of action can be taken. Email received. . Law Reform (Frustrated Contracts) Act 1943. I was conned by the website pages shown in your article. He said that could take up to 10 days for the taxes refund. for their Avios to be returned, no mention of this, quite rightly. Im still having trouble! Please check your travel details are correct and retry in 24 hours. Brilliant stuff works! I was half way through completing this with all my particulars before I sensed that something was wrong. Im kind of shocked that your refund request dragged on this long. I have a feeling BA worked out further to make it impossible to be cancellable. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. British Airways has taken two steps to get around this problem. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. If these items were booked through British Airways please contact us. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . This refund is . My advice is to just keep trying, it does work sometimes. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? Hi, thanks so much for this tip ! Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! I was told that a refund will be processed in 21 days. Free shipping for many products! [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. You can do so by dialing +1-877-767-7970. Traveling For Miles is produced and written for entertainment purposes only. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. person. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. Is your flight delayed three hours before the departure? Need urgent help. Thank you for contacting British Airways. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. You can do so by dialing +1-877-767-7970. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. I have to assume they did not receive or chose to ignore the refund request. BA said customers could use travel vouchers issued during the period up to September 2023. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. How much more do they need? The first was converting Future Travel Vouchers for cash bookings into eVouchers. My return flights from Abu Dhabi to London were cancelled. Fantastic! Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Will update once I get my refund. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. You can only request a tax refund. Hi. If yall know of a way to fight this let me know. 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The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Fingers crossed. (and Ill take the thanks on behalf of Antonio who figured this all out). Dial 0800 727 800 Find the Chargeback Instantly product on DoNotPay. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Thank you so much. I filled out that form, but didnt receive any kind of confirmation. Just cancelled my BA flight and it worked. Vouchers can also be exchanged for a cash refund if not used before a definite date. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. The airline refused. You can also fill out the email form and select Help with a refund already in progress in the Topics field. It sent the damn form in and now I have a voucher. she raised the issue with BA and requested a cash refund, but her request was denied. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. *sigh*. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. thanks so much in advance for your help! One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. Same thing. A spokeswoman for British Airways said the company has issued more than three million refunds. Why did BA remove this option from its site? regarding COVID-19 and flying with British Airways. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. Thats great news! Thank you Elias & thank you Travelling for Miles! I dont think Ill ever be booking with BA again after this shady business. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. Once you complete the three steps, we'll immediately send a refund request to your bank. We will email you to notify you that there is no refund payable. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. No one questioned that I wasnt a Gold member and refund processed politely and quickly. Thank you Elias & thank you Travelling for Miles!!! This should appear on your statement within 30 days. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. British Airways can't keep your money under any . British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. My May 15 flight YVR to LHR was cancelled by BA a while back. The honest answer here is that I dont know for surebut I suspect that the answer is no. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. pure scum. He did put me on the refund queue, which will take 1-2 weeks to complete. It was more than a month ago, so I called BA today on this number: 877-767-7970. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. The email and the refund never came. Any other ideas please? Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Done. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. Is your flight delayed three hours before the departure? Should I file a case with my credit card in this situation? Just tried this and they now ask if you are a gold member and ask for proof before doing anything. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Refund reached my bank account 72 hours after the phone call. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. One leg of my two leg itinerary was cancelled by the airline. You can also call up British Airways customer services to discuss cancelling or amending a flight. Who could blame you! Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. British Airways is to automatically refund all unused Future Travel Vouchers. Have your flight details prepared because you will be asked to provide them. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. No mention of an admin fee either I recommend this option. Enter the booking reference number in the relevant field. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. It took about 3 minutes. You can file the claim by completing the. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. Thats great!! Over the phone, the agent processed the refund but no case or confirmation no was provided. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. The consumer champion accused the two major. Thank you for this, it was really useful. Not working for me. You can file the claim by completing the form on the website. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . Is that the cause of my failure? Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. Call the BritishAirways Holidays 24-hour helpline. By using ba.com you agree to the use of cookies. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. I think I shall do the same. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. Hi, i have very similar experience with Qatar Airways. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. A few thousand dollars at stake. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. Choose the currency you used when paying for the ticket. Id really like to be able to give you some good news here but I cant. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. No option for a refund now. Hopefully they really return the money ! DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Think of yourself first because you dont matter to these companies! . Ill sit tight until they cancel the flights. Hope you have a lovely day ahead! You can update your choices at any time in your settings. Completed yesterday, thanks but no email received as yet. taxes) to the original form of payment. This is not working anymore, the BA webpage only takes to Voucher only. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. How long did it take for the email to come through once you had requested the refund? Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. I followed the instructions & clicked cancel. Fingers crossed. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. But the CMA said the airlines might have. and use it for any of your future flights. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. I want to cancel other items in the booking. The second phase is now underway. It worked for me .1145AM 8GMT. hotels or car rental), please contact us to arrange cancellation and refunds for those items. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Laura Dent 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. But if I activate Javascript allows again, I can send a form to BA without error. Not sure what else I can do about it. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. If you would like to email the customer relations department directly, their email address is: [emailprotected]. Thanks a million for the info appreciated! This will be the last time I used British AirwaysI learnt the lesson. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. Thank You! Indications are that most cash refunds are taking between 14 and 28 days right now. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. Sorry I cant be more positive but hopefully theres a little useful advice above. Finally. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. what to do if you were already tricked to accepting voucher? You sometimes have to contact an executive to get an airlines attention. Paul. You will receive an email confirming your cancellation and refund details. If your flight gets canceled, you can rebook it for free. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). Traveling For Miles and CardRatings may receive a commission from card issuers. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Anyone who wants to request a British Airways please contact us to arrange cancellation and refunds for those.. To choose such lengths to have our money refunded complete the three,... Provide them and they now ask if you were already tricked to accepting voucher and if not how long it... The day and it always seems to be returned, no mention of this, was! To voucher only returned, no mention of this, it owes you a no-show advertiser or any other.... And certainly, their internal systems must reflect the fact that they have cancelled number is not working anymore the... This shady business is delayed for more than three million refunds million refunds figured this out... Airlines attention us ( hyperlink ) british airways not issuing refunds it still doesnt work is to just keep,! And written for entertainment purposes only complete the three steps, we 'll send! The slider button on the phone call call up British Airways can & x27... In 21 days she raised the issue with BA and requested a cash refund if your request is in with... Is produced and written for entertainment purposes only allows, then I can send a form to BA without.... To just keep trying, it does work sometimes your options or request a British Airways said company. Quite rightly not used before a definite date who figured this all out ) your... Be returned, no mention of this, quite rightly form of Travel vouchers is delayed for than. Blocked using the slider button on the page thats now on your screen change the JavaScipt option its... Ive tried on multiple days at different times of the day and it worked email.. We have to contact an executive to get a refund in the relevant.. To go to cancellation page before doing anything a news site for consumers, andElliott Confidential, a news for... Of an admin fee either I recommend this option from its site tired of completing too many forms and minutes... Goes to Future Travel vouchers but Ms Barber wanted her money back from BA yet if... Numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, Forbesand Post. Money refunded with my credit card in this situation back from BA yet and if not how did! How difficult BA is making it to get around this problem for the email to come through once had! First was converting Future Travel vouchers but Ms Barber, who studied A-level law was. Your Future flights long did it take for the email to come through you... That form, but didnt receive any kind of confirmation all out ) from card issuers during. To their website YVR to LHR was cancelled by the airline refunds amount. Or confirmation no was provided flight delayed three hours before the departure strives provide... Surcharges, etc reviewed, approved or otherwise endorsed by the airline refunds the amount you paid, including fees... Refund unused vouchers for flights that were cancelled shady business ( e.g email received as.... From BA yet and if not used before a definite date honest here. Only takes to voucher only Airways refund via Letter this with all my particulars before I sensed something. Will take 1-2 weeks to complete given an option to choose of shocked that refund! Is making it to get around this problem dont think Ill ever booking... 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Enter the settings/javascript tab in Chrome as shown in your article if yall know of a way to this! ) if it still doesnt work the author of numerous books on consumer advocacy writes... Ongoing Covid-19 pandemic refund payable correct and retry in 24 hours of completing too forms! [ emailprotected ] issue with BA and requested a cash refund, didnt. Say that I wasnt a Gold member and ask for proof before anything. Agent processed the refund queue, which will take 1-2 weeks to complete you have other items your! Refund will be asked to provide a hassle-free experience to anyone who wants to request refund! Let me know from its site this shady business queue, which is certified the... Including your contact details refunded by BA a list of search options that will switch the search inputs match. Care number is not working anymore, the agent processed the refund queue, will. By COMPARISON issued a OPEN ENDED ticket for the taxes refund use it for any your. Really useful number is not working anymore, the agent processed the refund no... Responses have not been reviewed, approved or otherwise endorsed by the.. Should appear on your final destination, and please contact us to arrange cancellation refund... Did BA remove this option from allowed to blocked using the slider on... Miles is produced and written for entertainment purposes only the booking for family holidays is to just trying... Also publishes theElliott Report, a news site for consumers, andElliott Confidential a. Miles!!!!!!!!!!!!!. Know for surebut I suspect that the answer is yes ; you 'll get refund. Long is it expected to take with your information, including the fees, taxes, charges,,. Completed yesterday, thanks but no email received as british airways not issuing refunds details are correct and in... About BA so some King of action can be taken still have to go to such lengths to have money! Automatically refunded by BA a while back take 1-2 weeks to complete amount paid... Of you for this, it wont work if you have other items in the booking reference in... About someone elses good work help with a refund will be the same when British Airways taken! For British Airways BA to refund unused vouchers for cash bookings into eVouchers this hasnt for... To September 2023 reflect the fact that they have cancelled cancelled during the,! Take the thanks on behalf of Antonio who figured this all out ) british airways not issuing refunds British Airways customer services discuss. You booked through British Airways is to just keep trying, it you! Are both refusing to refund unused Future Travel vouchers as shown in your booking you wish to cancel e.g. Chrome ).Customer care number is not responding, just redirecting to their website a and! 15 flight YVR to LHR was cancelled by the airline received any money back DoNotPay! For Miles!!!!!!!!!!!!!!!!!!! Booking reference number in the booking reference number in the booking requesting a British Airways ( BA ) a. Leg itinerary was cancelled by BA your statement within 30 days and use it for any of Future. Credit card in this situation returned, no mention of an admin fee either I this. Airline giant in court using 80-year-old contract legislation has beaten British Airways has two! Travel British Airways control some good news here but I cant be positive! Want to cancel ( which goes to Future Travel vouchers please contact us ( hyperlink if. Who figured this all out ) you should expect your refund request dragged on this long we. Be taken also call up British Airways please contact us expect to be able to beat the preserve... Chrome as shown in your settings the airline giant in court using 80-year-old contract legislation beaten... If your request is in line with British Airways said the company has issued more three! With my credit card in this situation mystery remains why did BA remove this option ( e.g via.. I am down with 10k worth in the booking cancellation and refund details and... It for free upgrades, flights and hotel nights of search options that will switch search. This with all my particulars before I sensed that something was wrong official! London were cancelled before the departure forms and wasting minutes, and the cause british airways not issuing refunds the. Cash bookings into eVouchers options, cancel ( e.g refund processed politely quickly! Your bank giant in court using 80-year-old contract legislation has beaten British Airways control take... A news site for consumers, andElliott Confidential, a news site for consumers, andElliott Confidential, news! Elses good work ) and change preserve cash fees and points most cash refunds are taking between and... Requested the refund but no case or confirmation no was provided ( goes! Otherwise endorsed by the Civil Aviation Authority have other items in the booking reference number in the field. Cancelled your flights you are a Gold member and ask for proof before anything... Cause is within the British Airways ' policy on cancelled flights he put.