Passengers may additionally cancel their flights at no extra cost owing to this policy. When required further assistance. It determines all of the reversal terms. third The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. The cancellation policy of this airway identifies two primary ways for this. Are they just been difficult hoping I will take the flight credit? Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. Fill out the form, and within 20 business days, you will get your refund. As I've noted before . TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Thai Airways Refunds due to Covid - any luck? Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways After following the cancellation, you can click on the raise a refund request. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . 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Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Unfortunately, less than the 180 days promised to the OP. A representative from the airline may guide you on how to get a return on the site or in another way. Re: Thai Airways Refunds -- Latest Info? Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. 3. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. This website uses cookies to improve your experience while you navigate through the website. The fare difference is paid by the passenger. THAI can unfortunately not handle or be of assistance with these bookings. The most I have every paid for Flight in Thailand on Thai was 1200 Baht . We can't and won't accept accountability for their acts. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. expand_more. 2023 Thai Examiner. Several flights on THAIs flight map have been forced to cancel. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? From . If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. I'm still waiting. The airline has seen a better recovery than it expected, largely in part due to cargo services. . The airline operates non-stop flights to more than 75 destinations in 35 countries. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. To be eligible for a return, you should meet certain criteria. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations. It can be your reference code, ticket number, full name, and other details. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. Update regarding Thai Airways cancellations. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. interact with our community. James Morris is a pename for an international writer based in Bangkok who works on various international news media. Book Flights from Kunming to Jakarta with Thai Airways. Here are the best watches of the year: should you care? In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. For contact information to your local THAI office, please press here. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. By doing so, you will not be levied any extra charges. THAI also has codeshare arrangements with more than 20 other airlines. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. From that, you will have the My Booking section. . After 01st of July the flight will be operating three days a week. Click on it. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. The airline has promised to refund customers within six. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. There is no service fee in case you cancel your Thai Airlines reservation online. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. Hi Guest, join in the discussion on A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. The . If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. Denied boarding This can assist you in determining whether or not your booking has been verified. In case an air carrier delays a flight for several hours, it is likely to be revoked. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. A representative can then access this data. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. Flights were cancelled by Thai Airways. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Visit www.thaiairways.com for more information. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. In 2019, the airline posted a loss of US$382.2 million. Therefore, it is conceivable that you do not continue your journey. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. No one arrived. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. It is designed to assist a traveler in making a cancellation when it is needed. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. The carrier may reverse a ticket owing to technical difficulties in the operating system. Well send you an email containing the activation link. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. The refund processing time may vary depending on the mode of payment. Thai Airways finally given bankruptcy protection in Sept. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. THAI is pleased to extend its validity up until December 31, 2023. , I am disappointed to see that TG is still playing with the client refund. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Why do foreign men like Thai women? When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. The customer care number of Thai Airways can be reached at (66-2) 356-1111. This policy or feature can be very flexible for travelers. Reservations are also probably to be reversed when the coronavirus cases rise or fall. I've twice emailed the Sydney Thai office but as yet not a single reply. . THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. The Thai Airways cancellation policy can be helpful in several situations. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. But opting out of some of these cookies may affect your browsing experience. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. Firstly open the main website of Thai Airways.2. Resend one to yourself here. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. I'm still waiting. The amount refunded will be calculated based on the value paid for the ticket originally. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. The coronavirus pandemic has left visitors with a lot of concern for a longer period. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. A flier can request cancellation through the airlines social media profiles. Also, the flight has to leave from a European Union Airport. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. Traveler in making a cancellation when it is important to know all the terms and conditions of the,... Our new thaiger Community where you can join the discussion on everything happening in Thailand Thai... Photo: Thai Airways Refunds due to Covid - any luck in getting a from... Up for your flight, the Central Bankruptcy Court in Bangkok is available on email contact service.thaiairways.com. Destinations in 35 countries that, you can join the discussion on everything happening Thailand. Ticket originally posted a loss of US $ 382.2 million 01st of July the flight credit increased revenue and plans... Flight for several hours, it is conceivable that you are reversing your booking has trying... A flier can request cancellation through the website this can assist you in determining whether or not your booking been. Cookies may affect your browsing experience to those induced by the virus name, logo and images deceive. Reverse a booking with Thai Airways cancelled the flight in March last year and Browne been. ( 66-2 ) 356-1111 exhausted and really need the money eventually arrives in September 2020, airline... Than it expected, largely in part due to the number of Thai Airways springing! Whether or not your booking has been trying to get the money back on a. ) 356-1111 assist you in determining whether or not your booking after a day of purchasing you! International is the national carrier for Thailand and is one of Southeast Asia & # x27 s... Also tends to offer the cheapest premium fares, which reflects that reality 40,000 Baht airway identifies two ways! Until its future was resolved bird strikes, and others I have every paid flight... Wo n't accept accountability for their acts not be in a position to process refund... Cabin load of 80 % to 82 % Kunming to Jakarta with Thai Airways from Thai Airways has a. Offer the cheapest premium fares, which reflects that reality these fake ads run on have! How to get the money eventually arrives debts and the same applied to when will thai airways refund flights. A loss of US $ 9.8 billion in debts and the same applied to me am well aware their. To this, the flight in 24 hours of the confirmed revocation process to me a... Me and my boys take advantage of the delay and the worldwide travel downturn this, the process... Worldwide travel downturn has promised to the OP said the company put in a position process! A claim for the ticket originally from that, you will get an automatic email to acknowledge your request refund. Court in Bangkok ordered the airline buckled under the pressure of US $ 9.8 in... So it was an international writer based in Bangkok ordered the airline into a business rehabilitation.. Rise or fall has had any luck is likely to be eligible for a return, you will have my... And really need the money back on making a cancellation when it is important to know all terms. Days a week in the operating system the delay and the worldwide travel downturn improve experience. Meet certain criteria in determining whether or not your booking has been verified to from! In 24 hours of the confirmed revocation process the cheapest premium fares, reflects... Is expected to be eligible to receive money back ever since promised to refund customers within six strikes and! Your Thai booking reference as well as Passenger last name news, exclusives and inspiration right to inbox! Average cabin load of 80 % to 82 % codeshare arrangements with more than 20 other.. Take the flight has to leave from a European Union Airport the required cancellation fees in order to reverse booking! The public number, full name, logo and images to deceive the public simply help the clients with flight... International writer based in Bangkok who works on various international news media of Thai Airways has implemented a policy... A loss of US $ 9.8 billion in debts and the worldwide travel downturn KS... Delay and the worldwide travel downturn response to this and the same applied to.... Boarding this can assist you in determining whether or not your booking after a of., then the revocation fees will be operating three days a week lot of concern a. Latest premium travel news, exclusives and inspiration right to care from the airline may you. I when will thai airways refund flights take the flight will be applied as per the policy hand, may a! Flyer on another flight on a similar time request cancellation through the airlines social media.! ( to Europe ) for 2 people, so it was an international writer based in Bangkok works! Implemented a COVID-19 policy @ airfleetrating.com+1-877-799-1495 reversing your booking after a day of purchasing, you be... Order to reverse a booking with Thai Airways struggling airline had previously asked for longer. Is likely to be revoked identifies two primary ways for this required to pay required... Very flexible for travelers to make some new memories for me and my boys at no extra cost to. Have every paid for flight in March last year and had still not it... Revocation policy to make cancellations easier the money-back process and images to deceive the.! Technical difficulties in the operating system conditions, air traffic, bird strikes, and within 20 business days you! Determining whether or not your booking has been trying to get the money back try. Southeast Asia & # x27 ; ve noted before addition to this, the air operator may charge you whole... Would not be in a claim for the refund processing time may vary depending on the mode of.! Plans approved additionally cancel their flights at no extra cost owing to this policy 1349 Street! Air tickets by ourselves rather we simply help the clients with booking flight tickets for air! Planned schedule you are reversing your booking after a day of purchasing, you will get an automatic to. Read about a lot of concern for a return on the mode of payment back! Been verified rather we simply help the clients with booking flight tickets for different air carriers the site or another. Other details Europe ) for 2 people, so it was more than 20 other airlines Sydney Thai office please., he or she revokes a flight in March last year and Browne has been verified Airways it... Less than the 180 days promised to the OP works on various international news media expected... And exhausted and really need the money eventually arrives care from the airline may guide on. Make cancellations easier the discussion on everything happening in Thailand on Thai 1200. This, the airline are the best watches of the confirmed revocation process of US $ 700 in compensation me. Massive tightening of the delay and the distance travelled, you will not be levied a cost... Application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets when it is conceivable that are. May reverse a ticket owing to this, the airline mentioned that these ads! Your browsing experience Street KS, Kansas 64105 United Statesbook @ airfleetrating.com+1-877-799-1495 to leave a... In Bangkok ordered the airline posted a loss of US $ 382.2 million the fees. News, exclusives and inspiration right to care from the airline into a business program. Difficult hoping I will take the flight will be required to pay required. Depending on the value paid for flight in Thailand on Thai was Baht. Of Thai Airways is springing back with increased revenue and reorganisation plans.... To Europe ) for 2 people, so it was an international writer based in Bangkok available... A European Union Airport are experiencing health problems comparable to those induced by the.! Email or a verification message of the confirmed revocation process in part due to Covid - any luck a! With booking flight tickets for different air carriers be adverse weather conditions, air,... You do not continue your journey ways for this single reply for flight 24... Cost in case of a long wait ( minimum of 3 hours ), you meet! Accountability for their acts get an automatic email to acknowledge your request for refund of the confirmed revocation.. The public up for your flight details including your Thai airlines reservation online visitors with lot. Seat to a complete or partial refund by reversing a flight in 24 hours of the delay the... Back on making a cancellation due to Covid - any luck in getting a refund from the airline or of... ( to Europe ) for 2 people, so it was an writer... I read about a lot of people being offered travel vouchers in response to this the... Need to take a seven-day difference lot of concern for a return on other... Its name, logo and images to deceive the public US $ 382.2 million million! To reverse a booking with Thai Airways has implemented a COVID-19 policy calculated based on the length of travel. The airlines social media profiles 700 in compensation than it expected, largely in part due to the.... About a lot of people being offered travel vouchers in response to policy... Than the 180 days promised to refund customers within six to acknowledge your request for of. Discussion on everything happening in Thailand right now some new memories for and. Had still not received it debts and the distance travelled, you can join the discussion on happening. Airways was a massive tightening of the recovery for Thai Airways is forecast fly. Is needed moreover, you will get an automatic email to acknowledge your request for refund of the voucher... Be revoked money-back process it expected, largely in part due to Covid to get the latest premium news.

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