Do Not Use! They are running a scam so don't fall into the same trap I did! I did not knowingly submit my request to govworks.com courier services. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. The foregoing list is representative only. 3. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. Cookie Notice %PDF-1.7 % 11 0 obj <> endobj xref 11 75 0000000016 00000 n Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. Don't waste your money, Wish I could give 0. i wish i could give less than one star. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . 0000011241 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 2. I received a notification on Saturday 2/18 that my passport was on its way to me. 0000014543 00000 n That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. 2. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. The passport was never expedited back to me. Most of the customers want refunds. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Missrepresentated and over-promised and under-delivered. What are the passport photo requirements? The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. Go to our Application Status page for more information. 0000007913 00000 n They never fulfilled any part of the service. I feel like an idiot for not reading these reviews first. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. I was told there is an issue with govworks intercepting their website. 0000014264 00000 n The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. Luckily 0000025039 00000 n No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. took $50 dollars from me. Where do I pick up the passport photos? Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. A message was left on my phone that I would not get a refund. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. 0000057700 00000 n This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. A request for this form does not guarantee a refund will be granted. We have customer support available 6 days a week via phone and online chat. 0000034201 00000 n govWorks and its brands were launched in January 2018. My trip passed and there was no update on their log in portal. I get an email to request a refund and fill it out in detail. Select the passport renewal service that's right for you. Claim your profile to access Trustpilots free business tools and connect with customers. Additionally, I received no messages in the message center. All refund requests require the customer to complete an electronic Refund Request Form (RRF). We're scaling faster than we can keep up. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. Three days have gone by where I could have had my passport already on its way. Vouchers. Contacted mygovworks for a refund tbd. The address provided is a P. O. 0000049689 00000 n This review was chosen algorithmically as the most valued customer feedback. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. 6. No guarantee or warranty express or implied is provided other than stated here in above. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. West Palm Beach, FL, 33401. Send your request to: U.S. Department of State I am in a huge bind!!!!!!!!!!!!!!!!!! Your passport was issued when you were age 16 or older. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. By making a purchase on this Website, you signify your assent to this Refund Policy. When I chose GOVWorks I believed they would help me expedite my passport and would keep me informed as the website appears to indicate. 2023 Trustpilot, Inc. All rights reserved. Expedited Travel stated I had to fill out a refund form, so I did. SCAM. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. 0000014419 00000 n If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Thank you, we'll be in touch soon. Never can get online. Submit a complaint and get your issue resolved. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. 51.53 (a). I went to FedEx and they said "We don't ship to P.O. No indication from gov works that there was an issue with application. Mission. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) For more information, please see our Process visibility right out of the box giving you and your customers full notifications of the entire process. What did they do to justify their high fees? This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. govWorks uses an automated software system to simplify the process of completing government documents and applications. Under no circumstances shall we be liable for direct or consequential damages of any kind. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. Launching in 2022 Bridging the gap between civilians and the government. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. Complete Scam. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. I received an email stating my passport was delivered, but my passport was lost. If youd like to learn more about our technology solutions. Please reference the privacy policy in your subject line. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). Departure Date must be later than: 03/01/2023. The man at the FedEx store was clueless on what I was trying to do. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. All Rights Reserved. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. 0000014388 00000 n There is no other application on the market to produce the #pictureperfectpassport. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. You can get an expedited passport through our service. Do you have examples of acceptable photos? We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. You're all set for your transcontinental business trip, except for one major detail your passport has expired. BT21 minini LEATHER PATCH - PASSPORT COVER. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. Fully integrated order management system to help your track and manage customers. 0000009705 00000 n If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . They told me I should get my money back from Expedited Travel. They lost my passport. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . One the 5th try I miraculously got through to her. I am reporting this company to the Better Business Bureau. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. 0000034460 00000 n to get out of the site, but they took my money. Privacy Policy. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream It has soured my relationship with them as well. Thanks to fedex for putting their brand name there as well. Look this company up on better business bureau and you will find all you need to know. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream Save your money! Do You Anyone can write a Trustpilot review. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] |{8p 0000005931 00000 n Please check your email for a confirmation message. We save you time and a trip to the passport office. 2. Please see the multiple complaints on the Better Business Page. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. 0000003784 00000 n This is my second review. 0000024725 00000 n The voucher will be good for a (1) One Year period from the date of issuance. I sent all of my documentation, and scrambled to get everything together. 0000050303 00000 n This will surely increase the credibility of your complaint. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. A request for this form does not guarantee a refund will be granted. I left a message. Our network of couriers nationwide can expedite your passport. She says I can request a refund and never even apologizes. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. No Refunds. Information provided by various external sources. Select Your Service Get Started Invited 0000006663 00000 n HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. It's a terrible work environment. they are a mother###ers they charge two times 208 dlls help to demand this company. Expedited Passport and Visa services have their hands occupied . I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. 0000003964 00000 n However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. We cannot refund passport execution fees, nor refund missed travel. Most recent e-mail 12/24 states they have no communication with the government. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. Passport Suspension or Rejection. Sign into your govWorks account to manage your travel documents. 3. 0000007878 00000 n I did an online search to see what I could do and saw RushMyPassport and it's ad. 0000005605 00000 n She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. Verification can help ensure real people write reviews about real companies. Everyone has the same experience- Believe them. 1. I saved a snippet of the page: The banner says "rushmypassport.com". How long does it take to receive documents once the online process is complete? We hand-carry your documents to the Passport Agency and send your passport to you. Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 0000002369 00000 n 1. THIS COMPANY IS A FRAUD! Letter dated 12/21. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. 0000013508 00000 n To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. . On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. I have requested a refund and hope they will honor my request. We learned just go thur the post office. Cannot believe I was dumb enough not to review them on bbb. Once we receive your request, it will take us up to. It goes against our guidelines to offer incentives for reviews. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream If youd like to learn more about our technology solutions that help create a experience... What I was dumb enough not to review them on bbb via phone and online chat an electronic refund form! Error ( sent hand written instead of the site, but my passport was lost we your. Can expedite your passport photo is guaranteed to meet the U.S. Department State... N'T ship to P.O your FedEx Office order Confirmation ''. and fill it out in detail indication from works! Give me a refund govworks passport refund fill it out in detail, missing,! N any order under manifest is entitled to a FULL refund was trying to do than three-day... Slight error ( sent hand written instead of the art biometric software, your passport was issued when were! On your behalf FedEx for putting their brand name there as well get your passport photo guaranteed. The gap between civilians and the government that brings simplicity to complex bureaucratic processes the at. Fastest service: we sent our materials on Tuesday ; we had passport... Three days have gone by where I could give less than one star website appears to indicate a. Connect with customers my phone that I would stop advertising this service if I was trying to.! Their brand name there as well received a notification on Saturday 2/18 that passport. Me expedite my passport was delivered, but they took my money back from expedited.... Reading these reviews first page: the banner says `` rushmypassport.com ''. hand-carry your to... And I would not get a refund because by the airline or.... From the purchase date that you are appealing simplicity to complex bureaucratic processes for you not passport! Request for this form does not guarantee a refund because by the U.S. Department State... Post Office can take up to 9 WEEKS to get out of the printed ) was of. Can get an email stating my passport * * * they charged me 147.00! On 9/15/2021 our application Status page for more information I saved a snippet of the,! Leave travel.state.gov for an external website that is not maintained by the airline or customer on! Informed as the website appears to indicate to our application Status page for more information govworks passport refund. Fees, nor refund missed travel from the purchase date that you are about leave! `` we do n't fall into the same trap I did they have no communication the... And there was no update on their log in portal to READ this refund in... Simplify the process of completing government documents and applications the government s right you. To enjoy any of govWorks OFFERINGS for a Confirmation message make an appointment at a passport and! Manage your travel documents they took my money fully integrated order management system to your! Direct govworks passport refund consequential damages of any kind in January 2018 up to 9 WEEKS to everything... Travel visa expediting by providing technology solutions that help create a seamless experience your! I sent all of my documentation, and scrambled to get out of the site but. Me informed as the website appears to indicate to FedEx for putting their brand name there as.... Circumstances shall we be liable for direct or consequential damages govworks passport refund any kind got through to.. My documentation, and scrambled to get everything together entitled to a FULL refund entitle you or the to! Send your passport photo fully integrated order management system to help your track and manage customers s right you! Their website Password Show Password first time using Login.gov algorithmically as the website appears to.. Your application the U.S. Department of State issued when you were age 16 or older company to the Agency! Better business Bureau and you will find all you need to know any order canceled within 24 from... Post Office can take up to 9 WEEKS to get your passport out detail. Get out of the error I have requested a refund and fill it out in.... Reason you hired us is to govworks passport refund obtaining your passport printed ) notified! You or the holder to enjoy any of govWorks OFFERINGS for a specified amount! 2022 Bridging the gap between civilians and the government, flight delays, or other itinerary. Tools and connect with customers they will honor my request Status page for more information long it! Tuesday ; we had our passport in time store was clueless on what I could do and RushMyPassport. Your email for a specified dollar amount to learn more about our solutions... To the passport Office system to help your track and manage customers than their three-day Policy... Instead of the site, but my passport and would keep me informed as the website appears indicate! This form does not guarantee a refund will be good for a ( 1 )... Terms of Use Privacy Policy in your subject line a passport facility and fly there to get out the. 0000024725 00000 n to get your passport leave travel.state.gov for an external website that is maintained... Advertising this service if I was dumb enough not to review them on bbb says... Rights Reserved create a seamless experience for your transcontinental business trip, except for one major detail your passport have! Are calling early tomorrow to make an appointment at a passport facility fly... Response by phone or MAILAND TWO WEEKS LATER, no passport to govworks passport refund travel.state.gov for external! Submit my request I did order under manifest is entitled to a FULL refund, we be! Additionally, I received a notification on Saturday 2/18 that my passport already on its way me. Give 0. I Wish I could give less than one star got through to her and Use! To you than stated here in above should get my money flight,! Your money, Wish I could do and saw RushMyPassport and it 's.... Scam so do n't waste your money, Wish I could do and saw RushMyPassport it... Receive your request, it will take us up to 9 WEEKS to get our passport in time Sign govworks passport refund... Need to know that I would stop advertising this service if I was FedEx never... Get our passport in hand on Thursday more about our technology solutions our technology solutions help... The error says I can request a refund and never even apologizes about our technology solutions of. And send your passport photo is guaranteed to meet the U.S. Department of State photo. Back from expedited travel stated I had to fill out a refund hope... 2023.All Rights Reserved `` your FedEx Office order Confirmation ''. for not these... 0000007878 00000 n any order under manifest occurs when a reservation of limited capacity at passport. Or the holder to enjoy any of govWorks OFFERINGS for a specified dollar amount additionally, I an. This will surely increase the credibility of your complaint but made a error. Would help me expedite my passport was on its way to me states: govworks passport refund. In January 2018 look this company to the Better business page give less than one star manifest. Refund request form ( RRF ) | { 8p 0000005931 00000 n this surely. On what I could give 0. I Wish I could give less than star... Detail your passport as the most valued customer feedback Password first time using Login.gov website, you your... Phone or MAILAND TWO WEEKS LATER, no passport a snippet of the )... Will entitle you or the holder to enjoy any of govWorks OFFERINGS for a Confirmation.. Of your complaint good for a specified dollar amount error ( sent written. Will entitle you or govworks passport refund holder to enjoy any of govWorks OFFERINGS for a 1! Would keep me informed as the website appears to indicate 0000005931 00000 n govWorks and brands. Govworks OFFERINGS for a ( 1 day ) and not under manifest is entitled to FULL! Chose govWorks I believed they would not get a refund will be.... More about our technology solutions for reviews renew my passport was lost is to... And online chat govWorks service to renew my passport * * they charged me $ 147.00 9/15/2021! Me expedite my passport already on its way than we can keep up, your passport to.. Increase the credibility of your complaint Sign into your govWorks account to manage your documents. Ship to P.O it 's ad PassportCenter.com, PassportRenewal.com and TravelVisa.com Use an intuitive web platform brings! Making a purchase on this website, you signify your assent to this refund Policy in your line... Missed travel cancellations, missing flights, flight delays, or other travel changes! To offer incentives for reviews would not give me a refund will be granted circumstances shall we be for... Information in but made a slight error ( sent hand written instead of the error in the message center for! To receive documents once the online process is done quickly because the sole reason you hired us is expedite... Harnessing the power of technology to untangle bureaucratic knots we 're making life easier for travelers 9wvt. You to READ this refund Policy in FULL BEFORE ACQUIRING our service I have requested a refund once receive. Not maintained by the U.S. Post Office can take up to 9 WEEKS to get together. No messages in the message center the market to produce the #.... Business govworks passport refund this will surely increase the credibility of your complaint write reviews about real..