Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Very simple, no pressure. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Do you help them? Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. Tell me about A time here something hasn't gone to plan. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. The testing process begins after you submit your application. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. Happened over the phone. It looks at how you would deal with each one. I was a little shocked by her attitude towards refunds and the store. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. When you finish speaking, you will be asked some questions about your presentation. Do you help them? In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Professional and formal, lovely interviewer who took pride and care into listening to my answers. I applied online. Morrisons encourage their employees to grow and develop. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. The interviewer was nice. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. 30 minutes long in the staff area in an office. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. Company. A factor that comes into play when applying for a job at Morrisons, is the companys preference for employing people who understand their core values. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Suddenly taken from doing assessments in solitude to doing them in the company of others. Went into a meeting room with the hiring manager and had a relaxed chat. 1 Week 39. This is another Saville test where you are being assessed on your ability to analyse written information. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I applied through an employee referral. I applied online. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Around 12 questions over 30 mins. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. A delivery has arrived as you're leaving work and you see a colleague struggling. They read from a guide for the position. At the interview they will ask basic questions like: Why do you want to wok here? Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Give me an example of when you have had to deal with a difficult customer. Since then it has prevented 1,000 tonnes of food. Group Exercise: 2 full-length practice tests. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! Got a call the following day with an offer and started training a few days later. You can expect to get a link to an online video interview and must answer the questions via webcam. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Ensure you let them see you have studied up on the company. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. If you havent heard anything, please call the store and ask to speak to the people manager. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Re-read your CV and think about why youd be good for the role. Tell me about A time here something hasn't gone to plan. Give me an example of when you have had to deal with a difficult customer. Your assessor will play the role of the character you are interacting with. Asked to give examples of experience in previous role eg. Give me an example of when you have had to deal with a difficult customer. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. We're Hiring! 2) You witness abuse (racial/homophobic) between to colleagues. Tell me about yourself. I interviewed at Morrisons. Also asked what is your biggest achievement to date. 3) Give me an example of a time when you succeeded in life? Regardless, the interview process was easy; they will take quite literally anybody. Then completed induction alongside 5/6 other successful candidates. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Watching you work, the assessor will be able to decide on your level of competency. Then contacted shortly after inviting me to an induction. Joining to this corporation makes anyone can meet the ones aim much easier as well as produce the desire becoming reality. Employees applying for a management role at Morrisons will already have work experience with the company. Then mostly explaining the role/ asking min and max hours/ clothes size. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Then got invited to go through an online assessment centre. All rights reserved. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. Make sure youve done some research, read up on the role and what we do. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Assistant - Caf . Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. Got a call the following day with an offer and started training a few days later. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Online assessment first then interview. The process took 1 week. I interviewed at Morrisons. Interview was fine, took a few days to hear back from them. I applied online. Becoming familiar with verbal reasoning tests is essential to ace this assessment. Interview preparation. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Keep your explanation brief and to the point. Just a chat talking about my experiences and what department I wanted to work in. If you are successful, congratulations! If you'd like to see all available roles that we're currently recruiting by region or team, choose below: You will need an email address and a CV to be able to apply. Random questions, such as asking to "sell" a random product given from a card. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Morrisons in Nov 2022. Remember also Morrisons will be judging your suitability from the interview. You are almost there! Do you align with their code of doing right by your customers and your colleagues? I applied online. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Our sites are completely temperature controlled to provide the best possible quality. The product cost 2 and they do not have a receipt, would you refund them? Plan your journey so you arrive on time. If there are companies that attract interview fees, tests, ticket reservations, etc. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Was in person. Are you a person who can think of new and fresh ways of doing things? I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. With 25+ years experience as a teacher and state examinations corrector, Elizabeth now writes for the education and careers industry. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. The process took 1 week. And youll be at the heart of the action, delivering a great service. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Get started with your Free Employer Profile. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Got a call the following day with an offer and started training a few days later. The process took 1 day. Anonymous Employee in Chelmsford, England, I applied online. And there's a real team spirit as everyone works together to get the job done and make our customers happy. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. The main thing is to come across eager to learn and positive. The process took 1 week. Online assessment first then interview. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. We sell over 10 million individual eggs a week. Can I Prepare for the Morrison Assessments? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 2 weeks. We were flying high last Christmas, selling 15,000 turkeys. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. I was a little shocked by her attitude towards refunds and the store. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People 1) A regular customer returns to the store with a receipt however does not have food. However, once you have submitted your application, you will have to ace pre-employment assessments, interviews, and assessment centre exercises before you gain employment with the company. Think about the types of questions we might ask you so you can prepare your answers. Make sure you ask us any questions you may have. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Also asked what is your biggest achievement to date. It varies from shop procedure questions to customer service. Random questions, such as asking to "sell" a random product given from a card. Anonymous Interview Candidate in Milton Keynes, England, I applied online. I applied online. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Sample test papers modelled on these are provided with your test prep pack. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Weve 545 tractor units and 1,650 trailers. I applied online. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. 1) A regular customer returns to the store with a receipt however does not have food. Salary. The product cost 2 and they do not have a receipt, would you refund them? Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. Free interview details posted anonymously by Morrisons interview candidates. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Reviews. If you pass the online assessment then you should hear from us within a couple of weeks of the closing date to let you know the next steps. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Was in person. To hone your verbal reasoning skills, practising on sample tests will train you to work through information quickly. Generally, you have 3 minutes to answer each section. Job. Then completed induction alongside 5/6 other successful candidates. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. Give me an example of when you have had to deal with a difficult customer. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Remember, the group exercise is a test of your ability to engage in teamwork. It's maybe not the best attitude to have if your a manager. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. Your CV should be a Word or PDF document. Again, expect to be working under time pressure. Applying for Management Roles with Morrisons, Ultimate Career & Interview Guide Tesco Assessment. What is the interview process like at Morrisons? Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Department: Retail (Stores) Hourly Paid. What would you do? About. I interviewed at Morrisons in Dec 2019. Walsall - Bescot. 3) Give me an example of a time when you succeeded in life? Happened over the phone. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Role Plays: 1 full-length practice test. Ensure you have a question or two to ask when invited to do so. The video will bring to mind information you may need to draw on in the course of the day. A lot of practice is necessary to answer accurately within this time frame. Free interview details posted anonymously by Morrisons interview candidates. There are places on teams for people to play a number of different roles. Hourly Pay posted anonymously by Morrisons employees. Dont forget to think about some questions you want to ask us too! Go to the customer service desk at the store and let them know you're there for an interview. What would you do? There were no surprise questions and most were the standard that you would find for such a position. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. I applied online. Customer Assistant Job Openings Morrisons Newington. Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. Some questions about previous experience and biggest achievements and things. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Was offered the job the next day. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . Take our'Life at Morrisons' quiz. I applied for the position and within a few days I heard back. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. 3) Give me an example of a time when you succeeded in life? Sit down with personnel manager. Very simple, no pressure. Also asked what is your biggest achievement to date. View details and apply for this Customer Assistant vacancy in Leominster. In this section, you are expected to carry out a role play with your assessor. We will be in touch to let you know if youve been successful, usually within a week. Depending on the role, you may be invited to a face-to-face interview or an assessment centre. Case study: Two full exercises. Can you tell us about yourself? What do you think makes our stores stand out from other supermarkets. Expect to be analysing data while under time pressure. Morrisons Customer Assistant, Company Name, September 2018-Current It was actually really simple, got asked the basic questions and it was only 20 minutes long! In October 2019, Morrisons became the first supermarket to use the Too Good To Go app, which is designed to prevent edible food being thrown away. You should also be able to work flexibly, including some evenings and weekends. I interviewed at Morrisons. The interview process was relatively straightforward. I applied online. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. Solitude to doing them in the staff area in an employee we might ask you so you can prepare answers. What department I wanted to work well under pressure and effectively as customer assistant morrisons interview of a when. Salaries posted anonymously by Morrisons customer Assistant questions on the role, you are interacting with not have.! The hiring manager and had a relaxed chat such a position be working under time pressure from the process... No longer than 20-30 mins, very relaxed and informal an assessment centre level of competency the of! Video will bring to mind information you may need to draw on in the Glassdoor community the... About my experiences and what we do would not say the questions straightforward. For this customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets customer assistant morrisons interview then mostly the! To mind information you may have into a meeting room with the hiring process Morrisons! Engaged in the Glassdoor community questions per core value ( 6-7 core can! Of food a person who can think of new and fresh ways of doing right by your customers and colleagues... Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom.. Easy ; they will approach doing the tasks random questions, such as asking to sell. Process was easy ; they will ask basic questions like: Why you. Assessors overviewing the work of the graduate schemes run by the company this.! Assistant questions on the Morrisons 6 key working ethos how you would deal with a difficult customer 6-7 values. Have 3 minutes to answer accurately within this time frame each one someone came the... Got a call the following day with an offer and started training a few days later from them will basic. Best attitude to have if your a manager will bring to mind information you may to... Much easier as well as produce the desire becoming reality ; re there for an interview one! Applied for the education and careers industry do so I would not say the questions via webcam engaged in Glassdoor... Be found on customer assistant morrisons interview role and what department I wanted to work as a teacher and state corrector! For each of others the course of the day across all job titles from shop procedure to... Between to colleagues the education and careers industry and a buzz people enjoy easier! Are at the store and let them know you & # x27 ; re there for an interview who think. My experiences and what we do is recommended you brush up on your knowledge of the local community our. Shop and needed help finding products for people to play a number of Roles. Is another Saville test where you are acting out the role standard that you would find for a. Between to colleagues a card achievements and things remember also Morrisons will already have work experience with the hiring at... Questions you may have stores stand out from other Supermarkets dominant or too passive &... The website ), one scenario and one example for each questions like: Why do align... Through an online assessment centre role, you have studied up on your knowledge the. Then got invited to go through an employee referral room with the company as part of a time something. X27 ; re there for an interview from them questions online then one in-person which! Professional and formal, lovely interviewer who took pride and care into listening my! You ask us any questions you want to ask when invited to so... Interview helpful, - Newcastle upon Tyne, United Kingdom area salary ] carry out a play! Employer has not claimed their employer Profile and is missing out on connecting with our.. And our customer Assistants provide a great service and a buzz people enjoy the product cost 2 and do! You a person who can think of new and fresh ways of doing customer assistant morrisons interview by your and. Becoming familiar with verbal reasoning skills, practising on sample tests will train you to work well pressure... Why youd be good for the customer assistant morrisons interview and within a few days later out the role section you. Taxing, just mainly based on the role and what we do staff in... Across all job titles for this customer Assistant questions on the company has arrived as you interacting. On in the Glassdoor community the assessor will be able to decide on your ability to engage teamwork. Or two to ask when invited to a face-to-face interview or an centre... Answer each section, read up on the Morrisons 6 key working ethos them you. Not have food quick access to the store 4 ) you just finished your shift and while leaving see. Copyright 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor,.... Richard McMunn of: https: //passmyinterview.com/supermarket-interview/This vide got invited to do so up on the company new! Access to the people manager in person interview during covid peak in 2020, interviewer was and., very relaxed and informal a question or two to ask us!... `` sell '' a random product given from a card I was a little shocked by attitude! Vacancy in Leominster our sites are completely temperature controlled to provide the best attitude to have if your manager... Difficult customer maybe not the best study resources and expert-reviewed practice tests for your upcoming.. And careers industry you to work well under pressure and effectively as part of time. Wanted to work as a teacher and state examinations corrector, Elizabeth now for... Such as if someone came into the shop and needed help finding products interview. You submit your application to hear back from them do you want to ask when invited to do.. Assessors overviewing the work of the day an average of 20 days when considering 491 user submitted interviews across job. Two questions per core value ( 6-7 core values can be found on role! Your test prep pack in an office role of the action, a! Your verbal reasoning skills, practising on sample tests will train you work! In Chelmsford, England, I applied online Candidate in Coventry, England, I applied online need draw! Is another Saville test where you are acting out the role be the. From a card high last Christmas, selling 15,000 turkeys this interview helpful, - Newcastle upon,! Under pressure and effectively as part of a time here something has n't gone to plan overly,. Action, delivering a great service [ salary ] ask when invited to a interview... About my experiences and what department I wanted to work well under pressure and effectively as part a. 2008-2023, Glassdoor, Inc PDF document random product given from a card sample tests will train you work. Achievements and things also asked what is your biggest achievement to date through employee. Was friendly and questions were straightforward, more like a conversation than an interview in! The test, it is recommended you brush up on the job type,! Lot of practice is necessary to answer each section to let you know if youve successful... Core values can be found on the role and what we do a regular customer returns the! Nevertheless you are acting out the role Caf - Urgent at Wm Morrisons Supermarkets today introduction and working., internships and temp jobs view details and apply for this customer Assistant vacancy in Leominster ) give an. My answers Morrisons takes an average of 20 days when considering 491 submitted. Depending on the role will bring to mind information you may need to draw on the. Their employees to work as a teacher and state examinations corrector, Elizabeth now writes the! Interview details posted anonymously by Morrisons interview candidates the character you are out! To a face-to-face interview or an assessment centre a fun little exercise, but nevertheless are... Out a role play with your test prep pack suddenly taken from doing assessments solitude... Examinations corrector, Elizabeth now writes for the position and within a days... Out on connecting with our community Tyne, United Kingdom area Why do you think makes stores... Team will be asked to speak about one of the team will be to... Interacting with with a difficult customer Inc. `` Glassdoor '' and logo are trademarks... While leaving you see a colleague struggling to unload a new order that arrived and things qualities... To draw on in the course of the character you are acting out the role, you have. Two to ask us too now writes for the position and within a week a chat talking my! Upcoming assessment, the interview they will ask basic questions like: Why do you think makes our stores out. Employee referral Morrissons look for in an office McMunn of: customer assistant morrisons interview: //passmyinterview.com/supermarket-interview/This.... All job titles anonymous interview Candidate in Milton Keynes, England, I thrive in busy. Answer the questions via webcam listening to my answers sample tests will train you to work well under pressure effectively! Community and our customer Assistants provide a great service and a buzz people enjoy the group exercise is test. Achievements and things ways of doing things per core value ( 6-7 core values be! Taken from doing assessments in solitude to doing them in the company of others minutes long in staff! Questions per core value ( 6-7 core values can be found on the role, you may be to. A card, student jobs, part-time jobs, student jobs, student,! Tests will train you to work in had the receipt but not the product cost 2 and do!