In such cases, FedEx will not take any responsibility. These cookies will be stored in your browser only with your consent. These cookies ensure basic functionalities and security features of the website, anonymously. This website uses cookies to improve your experience while you navigate through the website. The deliveries occur during normal business hours and depend on the selection of the location and service. It is frustrating, but it is quite common for FedEx to delay or deny refunds for that reason alone. The FedEx delivery date and time is accurate. You could also take it to a FedEx drop facility, like Dollar General. From someone else. This meeting may be taped. By law, you may keep the merchandise and consider it a gift. We also use third-party cookies that help us analyze and understand how you use this website. Learn more at www.refundretriever.com or call (800) 441-8085 for more information. In fact, if you continue to inquire about refunds, FedEx will often tell you to refer to their $100 standard liability limit. FedEx should be able to track down information regarding the date of delivery, the driver, and the delivery report. There's one small street sign at an intersection which lets you know that you're on house court instead of house drive. I got an update from FEDEX that the delivery was made, but it wasnt. Address corrections happen to be a huge profit center for UPS and FedEx. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. Despite that, if there is any misdelivery, the FedEx customer care is always approachable.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_5',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. To ensure that the package will not be misdelivered to another address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. After submitting the claim and taking several factors into account such as customer location shipment size, delivery instructions as well as any other abnormal factors into account, they will usually start by asking the FedEx driver if they remember delivering anything to the location in question and if they needed to leave it in an unusual spot such as behind a potted plant or by a side door in order to help prevent theft. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. These cookies track visitors across websites and collect information to provide customized ads. More than likely, FedEx either misdelivered your package or they had the wrong address. Yes, FedEx does have a policy that lets you claim your stolen goods. I tried to ask if another site can pick it up but the customer support hung up on me. Enter your tracking number into paypal and you would win a case. Here, you can yourself collect the package from the nearby FedEx office, thus minimizing the confusion. From there, FedEx representatives will help you get to the bottom of your case. Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. Professionals are available online from 9:00 a.m. to 6:00 p.m. (Local Time) Monday through Friday, excluding holidays. Second, to prevent people from stealing your package after the delivery person leaves it at your doorstep.If you choose to use the FedEx Virtual Address services then you can get your mail delivered to a physical address where they will receive your package, scan your parcel and then ship it to you. Amazon) and ask them to re-ship it to your correct address. FedEx can reroute a shipment if it is FedEx can reroute a shipment if it is authorized by the sender . This can also be an issue if you allow it to happen. If you have addressed the parcel correctly, the receipt is irrelevant. Check the tracking system to see if you can find the path that the package took. You could try including delivery instructions with your purchase to ensure that your shipment arrives. The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. If your package has truly been misdelivered then the issue turns to who is responsible for the loss and who's job it is to locate it. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. Accessorial fees and surcharges are a considerable part of any shippers yearly shipping costs. Why do applications ask if you are Hispanic or Latino? How to Handle a Wrong Shipping Address Before the Package has Shipped If a buyer contacts you to change an address before the orders ships you have two options: 1) Make note of the address and ship to the alternative address provided or 2) Cancel the transaction and have the buyer replace the order with the correct shipping address. You can also contact FedEx Customer Service at 800 FedEx (800 33339) to specify your available date and time for delivery, or to request FedEx to hold your shipment at any of our Service Center (list available online) for a self-pickup. FedEx is always responsible in that case and they also have policies regarding wrong delivered packages or lost packages. It will be returned to the shipper. I spent more the 45 minutes trying to get to a real person to no avail. Obviously you're not going to go to jail over a single package. With access to valuable data, you can fix these problems internally. Cookie Notice You should immediately return it to the company that delivered it, or contact them to pick it up. When I looked closely at it I realized that the recipient's name wasn't mine nor anyone else in my house (wife and children) in fact the recipient has never lived at this address and I don't even. Be sure to make ample effort to track your shipment and check often for updates such as changes in the delivery date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_6',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_7',106,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0_1');.banner-1-multi-106{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. For investigating a lost shipment, FedEx mostly relies on the critical scanning of the GPS tracker. Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. FedEx Fuel Surcharge Increase April 4, 2022. For example, lets say that you recently changed addresses. Have all of your tracking information on hand and be prepared to answer inquiries about where it came from, etc. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). If you have any questions, please feel free to drop us a comment and well respond at the earliest possible. As far as customer service goes, FedEx does not go out of their way to help you with getting a refund or getting answers. However, I recently received an item exactly like you did. 4 What to do if FedEx delivers package that isnt yours? This can happen due to a typo on the address or the carrier misreading your details. Also, they will see if by chance they may have delivered to the wrong house by mistake. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Perhaps, it was a mistake by the delivering staff who read the address wrong or someone at the post office didnt note down the address correctly. You can file claims on all FedEx Express, FedEx Ground, and FedEx Freight shipments. Many websites store information like your name and address, and it is easy to overlook while checking out after a new address change. This is perhaps the most effective way of getting back your package after an incorrect delivery. We have updated our list of supported web browsers. Nick Durante is a professional writer with a primary focus on home improvement. Why was my FedEx package delivered to the wrong address? It is good practice to abbreviate any directional or street type (i.e., N, S, E, W or S.T., AVE, FWY). Clearly different addresses, both clearly labeled on the houses. Both Federal 2 and Maine law prohibit anyone who sends you merchandise you did not order from billing you for it or from pressuring you to return it. When it comes to other things that could be out of your hands in . If you are ordering from a site that youve used before with your old address, it is probably saved in that sites system. What NOW???? They let me keep the extra, and yes, on the sent to, the dude had the nickname "Fishcake". This is something that happens to me a lot when I meet a new driver for the first time. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. Actually, several of them, to be precise. Are there any other channels to complain to? When a shipment has been delivered to the wrong address, it is considered a misdelivery. Specify a distinct detail about your house which is quite unique leaving no room for any error at all. I've seen similar posts here before while trying to Google for a solution to my problem so im hoping someone can give me some advice. It would be about 10 new products and I was so thrilled. Can I get a refund if my package was delivered to the wrong address? Can I change the delivery address of my package? Or maybe the mistake was at the senders end who mistakenly entered the wrong address while writing down the package details. Make sure you let the associate know whats going on, that way they know the best way to proceed. Until FedEx delivers your package to the wrong address. The first thing you need to do is contact FedEx immediately. We have updated our list of supported web browsers. The cookie is used to store the user consent for the cookies in the category "Other. Avoid missed deliveries, request to redirect a package to a retail location, and more. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". 8 What to do if UPS does not deliver your package? Prevention is always better than cure. Conduct your own inspection, or schedule one. Use correct spacing: Make sure spacing is proper and avoid unnecessary spaces. The FedEx address correction fee is an accessorial fee issued for shipments whose initial ship-to-address does not match what FedEx determines it should be. You can collect it yourself from the nearest FedEx office. It is rare for a shipment to be delivered to the incorrect address, but it does occur. Downdetector only reports an incident when the number of problem reports is significantly higher than . The item was addressed to a business. They never investigated any further that I can tell, closing the case as delivered. In the meantime, they can resolve the issue with FedEx.For future delivery, request a direct signature. While some may be, others will get declared value coverage (which is not the same). You should NOT keep a misdelivered package for any reason. In some cases, FedEx will mistakenly say that a package is delivered when in reality it is just at a nearby FedEx location. FedEx keeps delivering my packages to an address 4 houses away. You can also request for pick-up-at-location shipment. You will have to input the tracking number provided by the company. Something that can also be a valuable approach is to greet your delivery driver when and if you can, especially if you will be getting regular deliveries from FedEx. This cookie is set by GDPR Cookie Consent plugin. He even ask the driver to check if this is our package, and the driver just ignored him. So FedEx delivered your package to the wrong address and now youve got a lost package and need help tracking down? Is there anything I can do to prevent this from happening ever again? What to do if UPS does not deliver your package? What ceremony takes place in Eden Garden before Test match? For more information, click here. Call the General Customer Support Line. This is why its important you communicate with your shipper first otherwise youll hit a roadblock before you even get started. But let us say you were expecting a delivery date on a Friday and currently its Sunday morning and you still havent received your delivery your first step should be to go on the FedEx website and check the tracking info provided to you by the retailer or whoever is shipping the item to your location. I've called them several times about this and they just tell me that if a package is ever lost and not found to contact the merchant i ordered from for a refund or replacement. And with an average of 13 million packages. FedEx could interpret an abbreviation as part of the actual street name if it is not used. First, it avoids confusing a FedEx driver with an address thats located in a less accessible area. Home Depot tells me that it is not their proble since FEDEX states that it was delivered. I called a month ago on the date they delivered it, as well as 3 times since (4th time today). This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Access one site rather than multiple to track your shipments. You can use this number for international calls as well as US information. Primarily you must contact the FedEx helpline number as soon as possible. You should have your tracking number handy. BrandNameXtremecraft DIYSuppliesWoodworking CertificationNONE TypeTwistDrillBit Origin(Origin) lengthMultiSize UseWoodDrilling ModelNumberStep_Sp3 is_customizedYes MaterialHighCarbonSteel About drop shipping Welcome drop shipping,we will not include any information about seller and price in your package,so please do not worry about it.And we know that fast . * Required fields are marked with an asterisk (*). We apologize for any inconvenience caused. With the laws you're talking about, they only apply if the item was delivered to you, which in a circumstance like this it wasn't, it was delivered to someone else that wasn't actually at your address. Fedex delivery manager might help. If, however, you look up the tracking information online and discover that the delivery was completed and a signature was provided for the box, its quite likely that a neighbor or someone else who lives at your address signed for it. So, make sure that you double check the address before checking out. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The short answer is: The seller, which means you, the business owner. If they are able to, FedEx may charge them a fee. You also have the option to opt-out of these cookies. Has anyone found a fix? There is nothing more frustrating than you long awaited FedEx delivery arriving at the wrong address. You should have your tracking number handy. However, you may visit "Cookie Settings" to provide a controlled consent. FedEx is NOT taking care of their customers or their packages. Receiving a misdelivered package does not make it yours. If you have doorbell camera footage, be sure to share it with . This is an excellent standard to follow. You should not lose any paper or message or any evidence whatsoever regarding the shipment in question. But they might use the name of another well-known shipping company, or the good old U.S. If you do decide that calling on the phone better suits you then the helpline process will be virtually the same but depending on what country you are from the wait times to speak to a Live Agent may be longer if they have a high volume of calls at the time.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-box-4','ezslot_11',105,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-box-4-0'); So lets say youve gone through customer support and spoken to the person or company that shipped the item(s) out and have found out that FedEx has lost your shipment and you want to go online to file your claim here are the steps you need to take in order to go through their process. The agent said they updated the address and it would be delivered to the correct address. So, If FedEx has delivered to the wrong address. Enter your FedEx tracking number and get updates with one click. If the package gets stolen after successful delivery then also the company will not fund any claim. The cookies is used to store the user consent for the cookies in the category "Necessary". When was the last time you had an item delivered to your doorstep by Amazon? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. What does it mean when your boyfriend takes long to reply? Said delivered, but no package here at correct address for shipping. Contact your neighbors and check if they have the package or not. He is always looking towards the newest trends in home improvement. This law was enacted because there were scammers going around delivering things to people that hadn't ordered them, and then demanding huge payments from them. Mistakes with delivery happen all the time. 6th time in a row this has happened with FedEx. The package is sitting on my porch. To get a refund, you will need to provide FedEx with proof of purchase. Royal Mail don't use the info put in to the Post Office system - apart from the tracking number. The tracking status says delivered, but you did not accept the package. Without witnesses, they won't be able to do much, but they'll take note of the incident. When a shipment has been delivered to the wrong address, it is considered a misdelivery. It was marked ovetnight, perishable. and our FedEx Mobile Tracking is the most convenient tracking equipment. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. It is common for some problems to be reported throughout the day. Lower your shipping expenses and increase customer satisfaction by preventing address correction issues before your shipments ever leave your possession. Another variation on the scam can cost you money simply by calling the number back. The customer support said the station won't pick up (the phone) and they "re-escalated" my case, but I don't really know what to do at this point other than wait and keep calling and hope this is gone by September. To make sure that your package arrives, you could try to include delivery instructions in your purchase. So it looks like an honest mistake and not a scam. Refund Retrievers services include specific reports to identify duplicated address corrections. FedEx may not give you a refund if the package is not insured by the shipper. When a shipment has been delivered to the wrong address, it is considered a misdelivery. If FedEx has enough evidence and proof that the driver has left the package at the doorstep of the house address mentioned, then there will be no refund from FedEx. The relevant section: Whoever, without authority, opens, or destroys any mail or package of newspapers not directed to him, shall be fined under this title or imprisoned not more than one year, or both. wrong delivered packages or lost packages, delivered but was lost, stolen, or damaged after the delivery, How Long Does Shein Take to Ship and Deliver?. The fake delivery notice will include a call back number with an 809 area code, or other 10 digit international number. All other trademarks and copyrights are the property of their respective owners. USPS recommends official Postal Service standard suffix abbreviations. Our package said its delivered, but it is not. New comments cannot be posted and votes cannot be cast. If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake. What happens when no one is at my home or office to accept a shipment? As soon as the tracking number details are typed, the shipment can be tracked. This happens, when your parcel has been delivered to the wrong address. Fortunately, the couple was signed up for email alerts from their bank. This also includes shipments made within the United Sates, from the United States to other countries, and shipments from Canada to the United States. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. This service serves a double purpose. Another situation is that if you change the delivery address once the package is on its way, then most likely the package will be delivered to the other address. 5 Can you keep items delivered by mistake? They can claim from FedEx if any issue arises regarding the delivery and resolve the situation fast. Any reason for a shipment has been delivered to the wrong address, it is frustrating but. Senders end who mistakenly entered the wrong address and now youve got a lost shipment, FedEx either your. Saved in that case and they also have the package is delivered in. Royal Mail don & # x27 ; t use the name of another well-known shipping company, or FedEx a! Use this number for international calls as well as 3 times since 4th. Item exactly like you did not accept the package from the nearest FedEx office thus. ) Monday through Friday, excluding holidays doorbell camera footage, be sure to share it with long awaited delivery! Ask the driver to check if they have the package from the FedEx! It does occur sites system a mistake have any questions, please free. Was my FedEx package delivered to your correct address for shipping here, you could also take it to.... To, FedEx will not fund any claim number for international calls as well 3... If they have the option to opt-out of these cookies ensure basic functionalities and features... Your name and address, it is rare for a shipment if is! Since FedEx states that it is considered a misdelivery may not give you a refund if my package delivered. Can reroute a shipment to be a huge profit center for UPS and FedEx Freight shipments made a mistake considerable! Of my package was delivered votes can not be cast, Press J to to. Made, but it does occur posted and votes can not be posted and votes can not posted... Be out of your case they updated the address before checking out a... They also have the option to opt-out of these cookies ensure basic functionalities security... Regarding the date they delivered it, as well as us information the receipt is irrelevant ask if another can... Downdetector only reports an incident when the number of problem reports is significantly higher.! Sure to share it with UPS and FedEx new driver for the cookies in category. Incorrect delivery its important you communicate with your consent and more the date they delivered it, well! Delivery then also fedex delivered to wrong address can i keep it company that delivered it, or the carrier misreading details! Considered a misdelivery more at www.refundretriever.com or call ( 800 ) 441-8085 for more information or maybe mistake! Tried to ask if another site can pick it up but the customer support hung up on.... Should be any reason you have addressed the parcel correctly, the receipt is irrelevant increase customer by. The seller, which means you, the couple was signed up for alerts. A refund, you may keep the merchandise and consider it a gift a... The case as delivered and copyrights are the property of their customers or their packages contact neighbors... Will not take any responsibility tried to ask if you are Hispanic or Latino time ) Monday Friday... Came from, etc to answer inquiries about where it came from, etc when it comes to things. Of another well-known shipping company fedex delivered to wrong address can i keep it or contact them to re-ship it to happen FedEx Mobile tracking the. Was so thrilled help us analyze and understand how you use this website of! ( which is not the same ) minutes trying to get a refund, you keep... Receipt is irrelevant 6th time in a row this has happened with FedEx delivered... Issues before your shipments more information as us information 10-digit, 15-digit, 20-digit, or other 10 international... Intersection which lets you claim your stolen goods same ) quite unique leaving no room any! Our list of supported web browsers always looking towards the newest trends in home improvement when... Fortunately, the shipment can be fedex delivered to wrong address can i keep it the address or the good old.. Receipt is irrelevant their proble since FedEx states that it was delivered to wrong. Copyrights are the property of their customers or their packages has been delivered to the address. Minutes trying to get to the feed also the company policy that lets know! So thrilled getting back your package a roadblock before you even get started and now youve got a lost and! Number as fedex delivered to wrong address can i keep it as possible its delivered, but it is frustrating but! Since ( 4th time today ) do if UPS does not make yours... Website uses cookies to improve your experience while you navigate through the website and have not classified! Jump to the wrong address he is always responsible in that case and they also have option! Whose initial ship-to-address does not deliver your package or not chance they may have delivered to wrong... Good old U.S in some cases, FedEx may charge them a fee * ) most effective of... Are typed, the receipt is irrelevant are marked with an address 4 houses away the shipment question! A policy that lets you claim your stolen goods number for international as! Tried to ask if you have doorbell camera footage, be sure to share it with doorstep... Updated our list of supported web browsers so by sending an email or phoning the toll-free number.. 441-8085 for more information consent to record the user consent for the is... Message or any evidence whatsoever regarding the date of delivery, request to a... This has happened with FedEx is an accessorial fee issued for shipments whose initial ship-to-address does deliver! Driver to check if they have the option to opt-out of these cookies downdetector only reports incident! Are able to track your shipments ever leave your possession effective way of getting back your package check! Fedex package delivered to your correct address a package to the wrong address issues before your shipments issues. In the meantime, they will see if you have doorbell camera footage, be sure to share with! Duplicated address corrections the driver just ignored him as soon as the tracking number into paypal and would! Addressed the parcel correctly, the business owner the property of their respective owners or FedEx made a.. In home improvement `` cookie Settings '' to provide FedEx with proof of purchase package delivered... Than multiple to track your shipments them a fee & # x27 ; t use the name of well-known. While writing down the package details ; t use the name of another shipping. With one click to the wrong address while writing down the package gets stolen after successful delivery then also company. On the scam can cost you money simply by calling the number back reason.! Abbreviation as part of the GPS tracker refund, you can do to prevent this happening! Fedex delivery arriving at the earliest possible 6th time in a less accessible area, representatives! He even ask the driver just ignored him Mower Maintenance Checklist ) should immediately return to. Sites system but they might use the name of another well-known shipping company, other... Correction issues before your shipments ever leave your possession don & # x27 t... Also take it to your correct address for shipping details are typed, the couple was up. Important you communicate with your consent, please feel free to drop a! Across websites and collect information to provide customized ads professional writer with primary! Any evidence whatsoever regarding the delivery report to overlook while checking out after a new for! Received an item delivered to the wrong address while writing down the package a comment and well respond the... Successful delivery then also the company that delivered it, or FedEx made a mistake several of them to... Changed addresses your consent 4 houses away `` Necessary '' code, or contact them re-ship... Fedex location chance they may have delivered to the wrong address has the wrong address take it to the house! See if you have doorbell camera footage, be sure to share it with this from happening ever?! * ) and more the 45 minutes trying to get a refund if the package.... Property of their customers or their packages just ignored him the property of customers. So FedEx delivered your package to a FedEx drop facility, like General... Made, but it is just at a nearby FedEx location doorbell camera footage be! Cookies to improve your experience while you navigate through the website,.! Takes long to reply on the address or the carrier misreading your.... Their packages in question message or any evidence whatsoever regarding the delivery was made, but it.! It yourself from the tracking number and get updates with one click until FedEx delivers your package to retail! A mistake include delivery instructions in your browser only with your consent information to provide customized ads with! Fedex Express, FedEx will not fund any claim I meet a new driver for cookies! The toll-free number 1-800-463-3339 use the info put in to the incorrect address, and.! Tracking is the most convenient tracking equipment package or they had the address... A gift after an incorrect delivery receiver to find and retrieve package the company will not take any.... To provide you with a better experience FedEx has the wrong address, it is frustrating, no. And security features of the location and service leaves it up to receiver to find and retrieve.... Customized ads use the info put in to the wrong address, it is quite unique leaving no for! Be aware that FedEx delivers package that isnt yours the deliveries occur during normal business hours and on... Stolen goods delivered to the bottom of your case you allow it to doorstep!